My installation was scheduled today 732020 for my gazebo. It ruined our July 4th!! When Handy installer Robert R opened the boxes, we found broken pieces of parts several parts severely cracked. So I called customer services right away  spoke to Dailly who was very attentive to my complaints  requests.I told Installer Robert— There was no way it can be done today !Robert  R was good , honest  knowledgeable on his installation scheduled to  be done. He was very prompt  was eager to do his job.Since the other  Handy installer guy named Miguel never showed up , Robert R had to finish the work of opening the boxes  double checking all pieces were in good condition . I requested to Dailly the customer service person that I wanted Robert R back to finish my gazebo installation.