The couch itself is beautiful and comfortable. The color is just as shown and buttery soft. I did have one issue. The base of the couch and the back of the couch have a one inch gap. There is a section of fabric with a zipper the runs between the 2 pieces to conceal this gap. The zipper on mine only went half way down the base before getting jammed. No matter how much a tried it would not line up. It’s pretty clear there is a malfunction. The cushion covers do cover up the problem, it’s just a little annoying. I did call customer service and they offered to replace the couch or apply a discount. Overall I am satisfied.