I was on the fence about this couch before buying it. I loved the style and the sale price but worried because some of the reviews said it was pretty firm. It came fast, it was easy to assemble, the color is a greige, the style is lovely. It is firm though, as I was warned. But in my opinion it's not too firm. Would I volunteer to take a nap on it? No. Can you sit on it to watch a movie without hating your life? Yes. And I think it'll get broken in even more over time. 

Some helpful things to know- the seat cushions/base is one whole unit-seat cushions are not removable. The back rest three pillows are removable, but not reversible. It is smaller than a typical sofa so just be sure the smaller length/back rest is what you want. I thought I'd hate the side pockets- they're not bad at all. Not saggy or weird and I forget they're there. 

Hope this helped any fellow fence sitters.