When the first file cabinet arrived, the box it was in was smashed in on one side.  After the file was pulled from the box it too was smashed in on the same side.  However, we could still see that it was a quality file cabinet and wanted to exchange it for another.  It had ball bearing drawer pulls that we did not see on other cabinets in this price range. The woman in customer service could not have been more professional and courteous. She informed us that it would not be necessary to return the damaged file as they had no use for it. We were told to do what we wanted to with the damaged file. Wayfair then sent out a new file that was wrapped even more securely and arrived in perfect condition.  Wayfair and their products are the BEST!  Have no problem ordering from them again.
Pat and Bill Driscoll