the chair was a great product however the customer service was very poor. I had placed two orders with this company for which they double charged me twice . When I called to question them about this they told me their records show that they only charged me once. However my bank statement clearly said it had been taken out of my account twice. They refused to acknowledge it and I kept being told to check with my bank. After a whole lot of back and forth calls and no answers from wayfair I decided to let my bank deal with. they requested a refund on my behalf and now they will have to deal with them. Very poor customer service.