The main support for the roof came damaged. I’ve been going back and forth with customer service and the supplier for over a week and they finally stated they are out of stock and would offer me a 20% discount for the broken part but I’d still have a gazebo that’s not useable. Today they stated it would ship out in a week but they said that last week so who knows at this point the entire frame is already built or I would have refunded it already.