I’m not happy with the way this arrived and debating if I’ll return. I will reach out to CS. First it arrived with broken styrofoam everywhere. I mean everywhere! Noticed a chip at the bottom base, no knob to turn it on or off, and the lamp shade as beautiful as it is, has 3 puncture marks most likely from the loose plug when I unpacked it. Other than that it is a pretty lamp and matches everything in the room. Just need to figure out how to turn it on.