Package received torn up with the foot of the chair sticking out. Luckily there was no damage but definitely recommend filling in the bottom of the chair to have a flat surface so when the box containing the chair components are thrown around the foot of the chair are not exposed to damage. Chair is soft and comfortable but the massager portion is at best adequate The massaging effect itself seems to be mostly on the sides of the chair so sitting back you dont really feel the full effects of the chair, more of just the vibration. I wish the cord to the control was longer. The chair was not as wide as my previous one so it is taking some getting used to. The edge of the chair where you put your hand to lift up I wish had more padding. In the end, its a good chair. I love the blue color!! I would get another but a much wider version.