I wouldn’t have given a review if the issue would have been fixed for the first time. The unit arrives with the two main horizontal planks broken the first time. So I order just the replacement parts. I get an update saying that the parts would arrive a week later and they never arrive. So I reach out to the customer service and they say that the part was never shipped. And they resend the whole order again. Three days later the box arrives. The packaging is completely torn apart and guess what … the parts are broken again. I call the customer service asking to cancel this order and give me a refund instead … and the say that the best “resolution” is to send me another new order, and that there would not be a refund. I have lost trust in their ability to send me a package with no parts broken. Fingers crossed … I hope they prove me wrong!!