LOVE THIS SOFA...IT'S GORGEOUS! I was worried because I never order furniture online, but this sofa is beautiful! It arrived as scheduled and with no damage. It is somewhat firm, but still comfortable...I have napped on it a few times already. I like how the back cushions hold their shape...I don't like when back cushions sag. Seems like it is built well and will hold up for some time. I bought this during a Labor Day sale, so for the money I paid for it...it was a steal! I can't say enough good things about it.