This was my first purchase from Wayfair.  Ordering was straightforward and easy.  Shipping was quick; two days. Unfortunately the light arrived damaged.  The glass bottom was smashed to bits.   However, when I called and advised Wayfair this was dealt with promptly and a replacement sent which I received two days later.  I was happy with this outcome.  I didn't realize looking online that the insert is more lilac than grey. (for this reason I have given four stars and not five).  The polished chrome initially looked a little 'plastic' (for the price) to me but once fitted its not as obvious.  Its an elegant light and compliments the white celling and grey walls nicely.  I would recommend if it fits your colour scheme.