Overall it is a great chair. It took about 30-40 minutes to assemble (helps to have a second person hold it but doable with just one person). Mine came with a small dent in the cushion.  The adjustable features all work and are fine (the seat does not go back a lot but then why would you need it to... but for people on the phone who really like to tilt back, this would be annoying). Otherwise, itâs pretty comfortable and ergonomic. Looks pretty nice too, definitely more expensive than the price.  Arrived on time as well.