Ok, The lamp shade not even put together, no screws?  I am almost 67 and recently had spine surgery.  I thought this was going to be a slam dunk.  I have had a couple of other products that I received a 40 percent credit on my account, I paid alot more for this lamp and only got 25 percent credit.  At least the customer service guy from AZ was amazing.  I AM BEYOND DISAPPOINTED ON THIS ONE!!