Its just a chair. Maybe better than a similarly priced Staples chair, maybe not. Pics are a bit misleading. I need neck support and this has none - Im 58 and my neck extends past the top of the chair. The padding is very thin, bottom and back both. Dont buy this for the massage. Firstly theres no neck part so theres that, and the vibration is pretty weak. Better than nothing though. Would probably be a big hassle to return but this chair will definitely not work for me. Its slightly better than what I had so dont know what to do yet.