The first lamp I ordered was damaged in shipping. One of the terminals rejected and returned it.  I had called to check on the lamp and found that it had been returned, The customer rep immediately reordered for me. she was very polite. The second lamp was also damaged in shipment but the damage was so minimal that I decided to keep it anyway. The lamp is exactly what I wanted, I am a happy customer,  I do think there should be a system to check the status of orders placed. Maybe an email to the customer to be sure the product was received in a timely manner.