I’m really impressed with the quality of this sofa. I’ve received damaged merchandise from both wayfair and joss and main before, as well as pieces that were measured and drilled incorrectly, and was a little apprehensive at ordering something this expensive but we decided to risk it and I’m glad we did!  

They were packaged well, and even though the boxes had been damaged the couches were fine inside their protective covering.  One box did have the rather large packet of silica beads burst which was a pain to clean up, but the vacuum sorted that.

We purchased two of these sofas, and put them next to each other to creat a large sectional with two chaises.  They are very comfortable, and while they’re firm, I don’t think “hard” is an accurate description at all.