The looks of this chair is just what I wanted and after the easy assembly, the seating experience also lived up to what I wanted... and it looks good. There was slight damage to a chrome part and zip toggle, and when I alerted Wayfair about it they resolved it beyond my expectations. I have been the recipient of exceptional customer service though my life, and this is way up there. Thank you so much - it is sincerely appreciated and will be paid forward. And as you well know, this Wayfair story will be told over and over and shared in many marketing and sales presentations. Thanks to all.