I received and item that was, 1) missing parts and assemble instructions, and 2) had a defective part.  When I contacted Customer Service to request said replacement and missing items, I was assured that I would be receiving the items by 6 November.  But when the day for the delivery came and went, I called to see where the items were and was told that NOW they would not be there until the 15th of November.  And I never received an email informing me what the cause of the delay was.  So now I have a partially put together dresser that I can't use for nearly three weeks after the delivery date.  And the compensation for my inconvenience is to give me a 10%off coupon for my next order.  With service like that, why would I be placing another order!!???