We LOVE this sectional! It’s firm, but comfortable. The under-chaise storage is incredible, we fit 8 blankets and 6 pillows under there! It doesn’t plop down on your head when it’s lifted up, either. The side stools are a little gimmicky, but work in a pinch. Our favorite way to have the sectional is with the bed pulled out, so it’s like one giant chaise cuddle pit. BIG fan! I’ve already recommended it to a bunch of friends.