First and foremost, great customer service! We really do love this set and the only reason I reduced it by 1 star is because the backs are a little lower than I would have liked. Outside of that, the set is fabulous and good quality! We had an outdoor sectional which was purchased in Europe when we lived there but it was ruined in storage. While we adored that set, we think this one is a slight step up. The shipping took a little longer than expected but nothing significant.