The crystals were packaged in such a way that they scratched snd etched each other slightly during the shipping process. 

Don't expect any of the assembly to be done for you with this product. Every single strand has to be threaded onto a little keyring that barely fits. Once youve managed that, the other end of the wire has a little clip that you have to try and open so that you can clip it into the light fixture eyelets. Those eyelets in the eye fixture aren't fixed, either, and rotate at the slightest touch.

Doing this with any sort of hand condition, arthritis, etc. would likely not be possible. It amazes me that they didnt include the bendable hooks that would make this installation 10x easier.

The light fixture does look nice once you get it all assembled, but I would never buy this one again, nor would I recommend it to anyone else.