First one delivered, damaged beyond repair. Wayfair sent a second unit and representative was a pleasure to deal with. Second unit arrived damaged in areas that were not obvious when unpacking. One lid hinge had completely pulled out of wood frame, screws stripped. Staples or small brad nails that hold fabric under / onto lid had caused tears on the edge of the ottoman vinyl/leatherette due to vibration during shipping. The lid does not completely close on one end due to hinges that are misaligned on lid and backside of ottoman frame. Pressure crease on the top of the leatherette fabric from a strip of cardboard that was placed in as packaging protection. May come up over time ? Fixed open and close hinge, remounted screws. Used cover-up sticks to hide small abrasions from lid. Not worrying about lid not closing flat. Poor Workmanship / Quality and Packaging