THIS IS AN GREAT  PRODUCT. THE ONLY PROBLEM IS THE ODER CONTROL PACKET HOLDER WON'T SNAP BACK INTO PLACE. I FOLLOWED THE INSTRUCTIONS TO THE LETTER AND I STILL CAN'T PUT IT BACK IN PLACE.  ACCORDING TO THE INSTRUCTION BOOKLET, I NEED TO CALL THE HELP NUMBER LISTED THERE.  I HAVE CALLED SEVERAL TIMES FOR HELP ON THIS PROBLEM. AND HAVE NOT RECEIVED A CALL BACK FROM THEM.  BUT THE REST OF THE PRODUCT WORKS GREAT !!!!!