(This review was collected as part of a promotion.) It's really handy to not have to take keys with us on neighbourhood walks! the app was easy enough to figure out but the help/support isn't there. we had issues connecting accounts and giving us each a code and trying to make a code for friends who pet sit. it doesn't always have all the numbers show up when we go to unlock which is a bit annoying but not the end of the world. overall, happy with our new lock!