Easy process all the way though! Ordered the desk on a Monday AM and was guaranteed free 2 day shipping- ending up actually receiving the desk THE NEXT DAY, it even came in the morning the following day. Love the desk! Really great customer service. We had accidentally messed up on a couple of pieces while putting the desk together and the pieces got damaged. We informed wayfair and they are sending us replacement pieces right now with no questions asked. The desk is great quality and is going to look beautiful when completely assembled, but I am just as satisfied with the wonderufl customer support we have received. Will definitely use wayfair again for many more of our purchases! Give them a A+++!!