We ordered  this fan for the house we just built because I didn't want a microwave above our GE slide in range. I am not sure where the builder bought it so can't contact store about concerns.  I like the looks and it seems to operate well, but We can't seem to get the fan to turn off by hitting the button for off and on. My husband has had the problem too so we are unsure if this is a defect and we need to contact GE. It's frustrating enough to make me want to turn the fan on. It is a beautiful fan though.