4 months ago, I ordered a Winston Porter recliner and love everything about it.  Last week I ordered a second recliner from Winston Porter, and received it on the 28th.  What a difference!  What a disappointment!  Not comfortable, the upholstery is too hard.   Very  hard to activate the foot release, I have to pull with both hands.  And also very hard to close the foot rest, I have to hit it with my heels to close it properly.  The positive comments is the fabric is very very nice