I paid for expedited shipping, to receive the chairs on a specific day you showed me. I paid and they came two days later. Emails to customer service left me unsatisfied. I called a number of times, on hold, call getting dropped, customer service rep saying "why did you call this number" when it was the number the customer service email told me to call. Finally got a supervisor (after call was dropped many minutes into a hold) who said "oh yeah, they put through your request (no one bothered to tell me). If you don't hear from us by Weds. they aren't going to refund and you should call. My advice is to get it together...........