I like the chairs, but one arrived with a mistake in the drill holes on one of the pieces. When I emailed Wayfair to fix the issue, I got a form email with: "we got your request and will let you know when the replacement piece will ship, shipping will take 5 to 7 days." Five days later, I haven't been notified that the piece has shipped and when I tried to email a follow up I got no response. Unacceptable. It's a great chair, but if the pieces won't go together it's useless!