I got screwed over by Wayfair on this order. One of the two chairs in the set was damaged. Wayfair says online that replacement parts can be ordered and that then the product does not need to be returned. Obviously I preferred this option because only 1 of the 2 chairs was damaged and I ordered the chairs for an event that week. So I assembled the chairs for the event, requested the replacement part for later, and tossed the packing materials. To my surprise, Wayfair later refused to send the replacement part (thus their web site is dishonest) and now wants me to spend time disassembling both chairs (incl the non-damaged one), getting new packing materials both chairs, packing both chairs, and returning both chairs. When I complained about this, customer support rep Zach H simply CLOSED my support request. Stay away from Wayfair! Very dishonest company!