Everything arrived in great condition. It was packed VERY well and the instructions were very clear and easy to follow. It took a day to put together and looks great now. The bed itself is very high quality. I would highly recommend getting this Murphy bed if you don’t have the extra space for a “full time” guest room. It’s a huge space saver. My only tip to the manufacturer would be to send a couple of extra screws in case any are misplaced. Thankfully, we had the exact amount we needed. Other than that, everything was perfect.