I ordered 3 they delivered 2. I know it wasn't porch pirates because we have a doorbell camera and over 50% of houses in my neighborhood are owned by special forces guys....crime just isn't a problem. The first one went together fine. Somewhat smaller than I expected. Make sure you look at the dimensions specified and see if it will work in your bathroom. The second one didn't have the parts bag. I asked them for a replacement. They kept stalling. They asked me to send a picture. How do I send a picture of something that I don't have. I did send a picture of the empty parts bag from the first one. That didn't satisfy them, because I haven't heard anything despite many messages. 

Bought three and got one. Kind of sucks, wouldn't you say?