This was our Christmas gift to each other. We needed new barstools for the kitchen, and needed a specific seat height.  The four barstools arrived within the time promised.  One was damaged, but a simple call to customer service resulted in another bar stool being sent to us.  I offered to send a picture of the damage to customer service, but our description was all that was needed in order to send a replacement to us.   The replacement barstool arrived quickly. The four were easy to assemble and we are very pleased with them.