Stars are for the product only. Delivery would get zero stars. The dark brown frame color looks cheap, but works okay for a quick guest bedroom setup and seems sturdy enough. Delivery was screwed up and 4 days late, because Wayfair/FedEx screwed up the address label and for some reason couldn't get the correct address from Wayfair. I spent way too much time checking tracking, holding for a FedEx rep, driving to a FedEx warehouse, and chatting w/Wayfair. Wayfair's story was that they couldn't do anything about a missing package until the package was delivered.