I really love these pillows, so for the product itself I give it five stars. However, I liked them so much I ordered another set and that's when things took an unfortunate turn. UPS only delivered the cases, seems to have lost the inserts, and don't really care to find them. So I contacted Wayfair to request the missing parts, which have yet to arrive. But of course, I've been charged for everything without any further help being made available. I was really liking Wayfair up until recently. Now I think it's time to take my business elsewhere.