The rug is beautiful and thick can't fault it but it is a shame for the service received from the wayfair courier. The rug was originally supposed to be delivered on the 12th of Sept then received an email stating it will delivered on the 13th of Sept which was still fine. Unfortunately I waited all day on the 13th and it never turned up l did not even receive any call or text as to why. Again waited on the 14th still nothing eventually it turned up on the 16th without any notice. I was told by email when l placed my order that 1 hour priory to delivery the courier will contact me never happened. Very disappointed with the service received. Not only it did not arrived on the date stated but days after but also very poor communication as to delivery. Wayfair needs to have a look as to why it happened.