The owner's manual is useless and damages the quality value normally associated with your company. There is one or two paragraphs the cover the features of the washer which has eight cycles, three modifiers, and four optional features.  I have visited your web sites on at least three occasions and recognize there is also a user's guided in digital format which I can download but I cannot open it because of its ZIP file extension rather than the more common PDF extension.  Rather than download, I can open the user manual at your web site but cannot print individual pages that discuss the cycle, modifiers and option features but since I don't have a photographic memory, reading a computer screen is not sufficient to build owners confidence and use the full capability of the washer.  The washer seems to work fine but you get a "F" for documentation and user value