While the pillow's height seems a little high for me, I like the pillow's softness with a firm feel but not sure if the "cooling" is all that cool. I still find myself flipping the pillow in the night because it gets too warm for me. But I'm not ready to send the pillow back yet or anything. Just need some more time with the pillow. I do seem to sleep better with it so I'm happy with it overall.