I love the clock and had it a couple months and everything was working just fine.  I changed the battery out the other day and now the clock won't work anymore.  It's ticking but the hands aren't moving . It's like they get stuck on each other or something.  It tried pulling them out and separating them a little bit, but they still won't move.  I called into customer service just this morning and the gentleman is sending me out a whole new clock.