We set this up on a Friday and by Sunday, the net had torn away from the loop that secured to the top of one of the upright poles.  Tried contacting the manfuacturer for a week (they still have not called or emailed us back), so we contacted Wayfair.  They had a replacement net on their way to us within a few hours!  Now that's customer service.  Other than the tear, which is now remedied, this a great product - sturdy and the kids love it!