Stair case was not built correctly parts didn’t fit and when assembled does not fit. Wood also was with splinters and cracked when assembled. The top bunk die rail crack when assembled. 

Called and requested a replacement staircase and rails. First request was not communicated correctly and was asked by warehouse what part I needed replaced. Will be sent out in a week. 

During my wait on the second request my daughters’ foot got stuck in the rail gap. She yelled out for me to come help her. SMH! The worse part is no resolution till now. Called back and was told someone would get back to me in 2 days.