The loveseat arrived on time, but the wood frame of the seat was broken. It was a Saturday morning that I found out and instead of waiting for Monday to call their customer service number, I just fixed it myself. It would have taken quite a blow to cause the damage I found, but the carton it was shipped in showed no damage, so I have to assume it was already broken when it was packed. Even so it's a very nice piece and my repair has held up well, so I'm glad I got it. The dimensions listed by Wayfair were accurate. But if you don't have tools, or you're not handy with tools or you just don't want the aggravation, I'd be wary about buying from this company.