I've had this product for about a month and I have zero complaints.  Originally I was missing the pause button which was a problem when you need to flip something during defrost.   It didn't make sense that you would have to reprogram everytime you needed to adjust or test your food.   I may have missed this in the instruction manual, but you simply needed to open the door.  You all made it too easy.   Very happy with this purchase and it matches the rest of my suite of products perfectly.