I ordered the standard bookcase and it was timely delivered. However, the box was damaged and upon opening it, discovered that the bookcase was damaged. Customer service was very nice and told me that they would send me another one. It came as promised, but I noticed that this delivery box had also been damaged and retaped. Upon opening the box we saw that this bookcase was damaged even worse than the first one. Customer service offered to send us yet another, but we opted to shop elsewhere. So, bottom line, customer service was good, but the handling and packing of this particular merchandise was very poor.