The product arrived damaged as the wood on one of the side panels had completely splintered off and another piece of wood for the patio was cracked throughout.  Thankfully our installer, Gregory, said he would file a notice and ask for a new panel and a new part be sent to us.  Unfortunately for the time being, we are worried about the splintering so the kids will hold off on playing with it for now.  The installers were great and the product looks fantastic - just wish the wood arrived with better quality.