Ordered this chair, came in with motor not working.  Sent back and got a new chair same one and after 3 uses, the heat and massage stopped working.  Wouldn't recommend this product due to multiple issues.  However, the Customer Service at Wayfair was A++ both times.  Wayfair staff are amazing and understanding and gracious in resolving the problems that came up with this purchase.  For the most recent return, I spoke with Lishelle and she was astounding in her knowledge on the return policy.  Thank you Lischelle, you're a great representation of Wayfair.