I had a previous model and used it for about 7 years before it broke. Went without for a year or two, but missed it so I bought another one. After about 2 years or so, the hose assembly from the floor to the tank broke in several places and can't be fixed with tape. I can't order a new part so my choice is to either go without or buy a whole new machine. I don't want to buy another machine so I suppose I will go back to my mop and spray cleaner. I wish they would support the parts that wear out.