I purchased this recliner for my mother who suffers from severe neurological diseases. I received my order super fast and all components of  the recliner arrived together in 2 big boxes. Assembly was very easy and took me less than 1 hour (doing it by myself mostly). This recliner is well made, not overly bulky like most recliners tend to be. The light grey linen  looks more of a grey with silver tones when the light hits it. My mother loves it! She said that it's very comfortable yet firm. She's able to adjust the massage feature to only certain parts of her body where she wants relief. The heat feature is not too hot which is a good. If you're thinking about getting this recliner, don't hesitate, just get it!  Amazing quality with a high end look! Great affordable recliner with all the bells and whistles!