Ordered 2 of these frames. When they arrived, one has a white spot on the upper right corner, but I decided to keep as I figured, from where I wanted to hang, unless you are more than 6 feet tall, you probably would not see it. The other was not that fortunate. It has rough spots and missing paint on the inside edges which were very noticeable. I called CS and the CSR was very helpful and sent out a new one.  The 3rd frame was also disappointing!  It has 2 white spots on both sides of the frame.  Since the finish was dark walnut (dark brown), they were very noticeable. I was not happy so I returned it. Besides these flaws, the frame was very nice. The color was beautiful. I wish the quality was better!  I gave 4 stars for the customer service. The people I talked were very nice, friendly and helpful!