I just received my Level 2 pillow in the mail. I spent hours researching different pillows for shoulder and neck pain from sleeping. When my boyfriend and I went mattress shopping I discovered this pillow. I laid on it for a bit and it felt insanely comfortable!!! I was thrilled yet not so thrilled to learn the price. The price was steep and I have not had any luck with pillows I found thus far so I went back to the drawing board. I did my homework on this specific pillow along with ones that were comparable. I am hopeful the Level 2 pillow will be the perfect match for me.