Terrible customer support!  I bought two of these and they were exactly what we wanted, easy to assemble, comfortable and look great on our patio.  Unfortunately, after about a month one of the main support beams completely split and broke.  I contacted customer service and was told that because this happened outside of the 30 day return window there was nothing they could do.  Scripted responses with zero care for any resolution, no additional warranty or anything.  I’ve ordered from this company a number of times and never had any issues but with the complete lack of care, I’ll be taking my business elsewhere from now on.  I’ll enjoy being screwed out of all that money in the meantime as well.