I ordered 4 statues in May 2020.  I received all four while I was working on my yard so I opened each box.  When I opened the Hebe, it was completely broke in half.  I grabbed my camera and took several pictures and called customer service.  They told me to discard the Hebe that was broke and they sent a new one...No Questions asked.  I asked them if they wanted the pictures, they said No.  I will order from them again, they stand behind their products.