I read a tremendous amount of reviews about this product before purchasing. I need read negative reviews and expected to have the same opinions. However, I really wanted all my appliances to match on my coffee bar and decided to purchase it anyway. If I really didn’t like it I would send it back. I have to say I love it. I use it everyday to make ‘my cup’ which is an americano.  Making lattes ls very easy. The drinks are perfect. I use coffee beans - one review said they didn’t work as well. That’s not the case for me. I use coffee from Puerto Rico and the ‘espresso drinks are delicious. I would say to anyone buying this machine - my your own decision if you want your appliances to match, buy it, read and learn EVERYTHING you can do with this machine to get the full benefit of what this machine can do.