I was very excited when I received my Hoover. The cleaner is very easy to use and understand. The water house filling with is clean and I was surprised by how brown the sucked up water was. I gave it a 4 because the design makes it difficult to reach the corners and eventhough it picked up a lot of dirt and I feel safe walking barefoot on my floors, it did not always pick up hard to clean things like stickers or some other sticky things. I'm a mom of 3, so I was really hoping for that, but it does pick up regular messes and I didn't have to put my back into it.