Bought this for an elderly relative who is having a hard time getting out of her chair. I corresponded with customer support before I bought to have a few questions answered. 

First, the chair: it’s really nice and comfortable. I gave it a test run and everything worked really well. The chair looks really good as well. 

Next, the customer service: the agent I chatted with was helpful and did some additional research to answer my questions. It was very helpful in my decision to buy. 

The chair arrived in good shape and as expected. All in all, the whole thing was a good experience.