Incomplete packaging. I received the tree with no instruction manual, no tie downs, no stakes, no hardware whatsoever. Unable to use for a holiday decoration. I placed a request for the hardware to be delivered and then Wayfair canceled the request. I called the customer support team, they said I would have it in 3-5 business days. It has well surpassed that window of time. Now it states Ill get the hardware supposedly by Dec 30th. Very disappointed