The build quality of this tea maker is amazing. It is an expensive tea maker but worth every penny. Every detail has been well thought out, up to and including the plug that goes into the wall which has a special cut-out for making it easier to grip when unplugging. But you will likely never unplug it because it works so well. I use mine at least twice daily for the past few years and it never missed a beat. Tested water temp using an instant read thermometer and it shows that the water temp is always exactly spot-on. Steeping tea could not get easier. Load the basket, set the temp and time and done. I also use it for boiling water for other things like oatmeal, etc. Would never want to be without this tea maker.