I love the hardware design of the Level Lock Touch. It's easy to uninstall and totally unobtrusive. I just wish the software or wireless support was better. The idea is great: Just touch to unlock or lock your door! In practice, the reality has been different. The touch-to-lock feature usually works, but the lock sometimes restarts or doesn't respond unless I lock and unlock the door manually. Touch-to-unlock has performed very poorly. Despite having my phone configured the way customer support suggests, the touch-to-unlock feature works less than 25% of the time. If I stand at the door for a minute or two, it might work, but at that point it's pointless; I can't rely on the feature, and it's the main reason I bought the product! I love that I can lock & unlock my door with Alexa though.