I have to say, Wayfair's customer service is excellent. My first order arrived in pretty bad shape, but upon contacting Wayfair, they immediately sent a replacement!

Overall, I love the chair. It is very comfortable and is very nice as well. I will point out that the footrest is a bit harder to push back in. I am 5'1", so I do struggle with it a bit. My husband is 5'10" and has no problem with it. The size is perfect for my son's room.