Can't believe the quality for the price! I ordered the charcoal gray, which is a nice dark, warm gray. The packaging was expertly designed - the whole thing came in just two boxes, with the cushions stored conveniently in the frame to prevent any scratching or snagging during shipping. None of the pieces were lettered/lettered to match the instructions, but assembly was still pretty easy. Cushions are firm but very comfortable, and I love that they velcro in to stay in place, yet can be unzipped to wash. Highly recommend!