I received this after waiting forever to get it, It looked like I was hoping, but they guys put it together, and last night I had company arrive and opened it for the bed for the first time, Wow what a problem this became, the left side dropped when I pulled it out, it seems like a part of the slide bar is broken and also noticed it had a place with a bit of wear, I had not sat on it, as I use my recliner, I had so much trouble getting this, and now it is not opening right, it should be flush with the couch when opened but drops down, had a hard time getting it up to have company sleep on it, I gave her my bed and I slept on it , as I did not want her getting hurt if it fell, I want to get ahold of Wayfair to see what the terms are for them coming to fix or replace it, I do love it, but it had to have been broken by the guys who put it together, as I never pulled it out till last night~~