Bottom line is you buy this for looks and opening up counter space, and it is very attractive especially when installed flush in a custom cabinet.  On top of that it functions great, does anything any other microwave does just as well or better. The ONLY downside to a microwave like this is that opening and closing takes a few seconds as opposed to the almost instantaneous act of opening and closing a conventional microwave. I use this appliance everyday though and still prefer the opening and closing to either crouching down or having it on the counter. So the only improvement I would suggest is a little zippier and fluid motion on the open and close, and not having to press a separate button for each of these functions.