I called way fair to let them know the cushions I purchased was the wrong size. The customer service agent tells me that the item non refundable since I bought open box. Now I have shopped with them for awhile never with an issue. I have purchased open box and have returned actually exchanged for something else. I work retail also and understand the pandemic has everyone in an uproar. My issue is first you are selling open box, that means it either was returned to you,  and you can’t sell it as new.  I opened one to see if it would fit on my rocker it didn’t. I was told I could not return it but no where on my receipt says non refundable or exchange only. I asked to speak to a manager and stayed on hold for 30 minutes waiting for one to pick up. I will dispute the charge with my cardholder. Like I said I have shopped with Wayfair for awhile but I will no longer be a customer.