Not a super soft fluffy couch, it looks exactly like the picture but it is definitely cute  has potential to be more comfortable after it’s been broken in. It is new so that makes sense. Ottomans arrived with a tear in the bottom fabric but it’s not noticeable at all since it is on the underside, they accidentally sent me 2 left arms so I’m waiting for the correct one to come. Customer service was helpful, refunded a portion of my money for the rips  sent a replacement with no hassle! Super happy with my purchase.