The sectional is comfortable, firm but soft enough to get comfortable without looking sloppy. The chaise part is an issue the hardware to connect the chaise to the main part of the couch wasnt placed well, so the leg doesnt quite touch the floor. Wayfair always works with you for situations like that, though. The back if the couch is also not very high, so you wont be able to lean your head back to rest on the back of the sectional. The color is grey, but more like a denim color, which doesnt show up in the pictures. The color still worked well within my design, but keep that in mind if you want a true grey.