The first chair I received was defective - the studs around the bottom only went about 1/3 around the chair, then inexplicably stopped. Wayfair customer service was great, they offered to send a replacement chair body. After several weeks and still no replacement, I contacted them and asked if they could just send another chair. They did, and that one was perfect.

This chair has an elegant look, fits easily under a desk due to the low arms. The chair cushion has good firmness, and is comfortable. It swivels and raises/lowers easily. It's comfortable and smart looking. And was very easy to assemble. I gave 4 stars because of the manufacturing defect, but as Wayfair ultimately corrected the situation fully, I'd say go ahead and get it if you're in the market for an upscale office chair. I also really like how the rolling balls on the feet are partially covered. It's a nice piece, though you may need to be patient.