First, let me start by saying the chair looks very nice and much more expensive than it actually was. I was worried about the back looking like cheap plastic, but it looks like real leather. The up/down movement of the chair is smooth and effortless. I'm not sure what I was expecting for the price, but do know that besides the height adjustment the chair is not ergonomic at all - i.e. you cannot adjust the tilt of the back of the chair.

I removed another star from this review because of the manner in which the chair was shipped. It arrived in a box with numerous dents and a large gaping hole in the back - not sure if this is due to a Wayfair or shipping company issue. Therefore, it had no packing slip, etc. as I believe they fell out of the hole. One leg of the chair was slightly bent, and it took some muscle to get it aligned correctly.