I was a little disappointed to received this item!! I believed this item was not new.....
1. The headboard had one a  scratch on top  
2. A hole on top
3. Another hole on the bottom
But having said that!!! Overall the delivery was super fast, it was easy to assemble, and it looks beautiful...
I called the company right way to let them know about the damage item, but they would not take the item back, they offered a store credit of $50.00, and they suggested to buy a glue and try to fix it....I also sent them pictures of the damage item....