I really wanted to love this rug. I was so in love with the online picture. This was my first purchase for my new place, my choice. I was so disappointed when it arrived and looked nothing like i thought.  It was much darker than i was expecting. I had no choice but to return it. The customer service guy I dealt with , Josh was sooo nice. He understood why I was unhappy. He was kind enough to return it free of charge. At least I received super service in that regard. I think wayfair needs better pictures online, more accurate color etc I won't buy a rug or anything like that from them again but will consider other things that cant be so different in color, like the whit bed I bought. That was amazing !. 

Sincerely , Jennifer