It arrived in two days with no damage and looks exactly as shown. The heater is not to noisy to bother anyone and gives off sufficient heat that blows directly upward so likely not good idea to put directly under a TV . Flame options are nice but its not to be compared to OPTI MIST or REAL FLAME units that are more expensive. In my opinion it looks like a quality unit finished in the stainless frame and the flame and heat are also decent and for the money under 600 with tax this is a great buy.