My 5 year old daughter couldn't be any happier with this dollhouse. It's huge. I'm 5'5" and it's almost as tall as me. It wasn't missing any pieces, it was all packaged well with lots of styrofoam padding, the directions were a little complicated but I figured it out. There were no paint scratches or scuffs that I noticed. The accessories were really cute. And overall I'm just so pleased with this dollhouse. Wish I had it when I was a kid!