It didn't state it was an open box purchase. When we opened the box, some pieces were bent and all the screws came flying out the box. The plastic clamps that held the frame together inside the box also came flying out the box broken. Screws were completely worn.. we had to use a hammer to get it in far enough and struggle with the screwdriver to get the screw all the way in..but luckily, trying to put things together,  we got it done. 
In reality,  we probably should of just returned the item but lucky for them, we don't give up so easily.  I've ordered from here before, First time I've ever encountered issues/problems.