Firstly, the product was delivered 4-5 days delayed from what they informed us. Called the customer service for many times but all they’ve said was it will be deliver (not really helpful). Secondly, it was quite complicated to assemble. It took me 3 hours just for this single bed as the instructions is confusing. Third, though the bed looks nice, what I don’t really like about it is it’s too hard to pull it up and down plus the base is rubbish, too big from the frame and doesn’t fit with the velcro to secure it. And lastly, only up to 65 kgs the bed can handle.