Alexander, who assembled my dresser, was great, and I really like the final product, but getting here was challenging. I ordered my dresser May 23 and it was supposed to be assembled May 29, but it arrived with a defective part. I rescheduled my assembly appointment after receiving the new part, and Handy cancelled the appointment 2 hours before it was supposed to begin. My third appointment took place and today, but two of the pieces were cut incorrectly and did not fit. Alexander showed me they were decorative and so I asked him to complete the job anyway. Dresser looks fine without the part, and Alexander was great to work with. Still, I'm frustrated that the process took so long from beginning to end AND that three parts from my initial shipment were damaged/defective.