We have had our Marielle kitchen faucet for over 13 years now. Yes, we have had to replace parts as parts do wear out with use. However, we have never had a problem with getting parts shipped to us in a reasonable amount of time. From the very first time I have had to contact Price Pfister, I have received a customer service representative who is kind and considerate of my need to fix my faucet. They are knowledgeable of the product and send the replacement parts I need without hesitation. That's a quality one doesn't always find in today's workplace. Price Pfister has always stood by their products and their guarantee is what keeps us a Price Pfister family. We will never buy anything but Price Pfister.