rug. I'm shocked to see others have had a decent experience however my experience is similar to the negative reviews. There are black threads embedded throughout the rug that make it look dirty and there is no remedy to remove them. The colors are not vibrant at all but rather completely faded and dependent on the light, the rug looks white. I was unaware of the 30 day return policy (not sure what they would do with this rug anyway as it needs to be disposed of) but customer service even told me the rug is in terrible condition and offered me no solution. First purchase from Wayfair, never again.