We received this as a gift in an unopened box.  Started making coffee in December 2019 until it failed in May 2019, five months after first use.  Reported failure to Mr. Coffee, who requested a lot of data for the coffee maker and requested we do a couple of hours troubleshooting machine.  Nothing worked!  Mr Coffee suggested taking to one of their repair centers which are 3 hours, 4 hours, and 5 hours from our residence.  Mr Coffee also indicated warranty was from date the item was manufactured rather than the date it was placed in service.  We have had many Mr Coffee makers in the past, but none that failed in 5 months.  Poor design and reliability?  Your risk if you decide on this model of Mr Coffee maker.