The rug was a gift for my parents. When it was unrolled and spread on the floor, not only were there patches where it was threadbare with no pile at all, but there were areas that looked as if bleach had been spilled on it. They were very disappointed. However, I called Wayfair and the young lady I spoke with was very friendly and very helpful and offered to replace it. They have received the new carpet and are thrilled with it. So although the first product was less than desirable the replacement was perfect. Thank you so much for your excellent customer service