I ordered 2 chairs- the first one, no problem. Pretty easy to put together. The 2nd one, however… The right parts for the chair itself, but the wrong bag of hardware to assemble it ??!! I spoke to someone at Polywood (she was very helpful). Said she would send out the right hardware. Said she would send me an email with all that she was going to do for me. So far, no email, but I am optimistic. The hardware should be in by the end of the week. Fingers crossed. 
The first chair (all assembled) is great. Comfortable, nice rocker.