I purchased this product 5 months ago. At first I was happy with the product. It was slower than the previous one and only has a 2 hour heat timer. I could live with that. We did notice some cofee 
grounds in our cups from time to time as well.  The first time we used the auto timer feature the coffee maker turns off on its own after brewing 1 or 2 cups. I am constantly having to turn it back on to complete the brew. It has been a constant battle. We are having to unplug and reset the maker every time we use the auto timer.  It makes the other features I was willing to live with more of a big feal. I am not usually too picky about my products and don't write reviews,  but I think this deserves review.....