Aside from the fact that I love this daybed, I am very impressed by how easy it was to assemble.  I was able to assemble several of the pieces myself and then needed assistance with the remaining pieces. A very well designed daybed and very sturdy.  Beyond this, however, is the fact that, when I discovered that one of the slats in the arm was too short, I contacted the vendor and received not only 1 replacement slat but 4 replacement slats....delivered to me the very next day.  No hesitation from the vendor to make things right.  Now, that's very impressive, I'd say.