The handles on two of the four cups were broken off upon opening the box that held 3 of the 4 cups.  Everything else in the box was so well-padded (and the 4th cup was in a little spot by itself), so I was surprised to open the box holding the other 3 cups to find NO padding between the cups--making the pressure from shipping too much for the handles.  Plus this little box with the cups was right on top of the box, so the most pressure from handling during shipping went right on top of it.  At any rate, 5 stars if I didn't have to deal with that.  Wayfair was great about working with me on a fair discount so I can replace the cups with something else.  Since I like having options for coffee cups anyway, getting a couple of other mugs will work.  Nice weight, nice size (the large plates still fit in my apartment size dishwasher), true white (which is what I wanted).