This is a gorgeous dresser. The first one I received had a 2 inch hole in it. I sent in a photo and Wayfair sent me a new one within days. I donated the initial dresser and unpacked the second and it also had a little ding in the front corner. At 40 weeks pregnant I have decided to just try to touch up the corner and move on. The customer service representative was VERY friendly and understanding and refunded me 20% of my purchase. I would have requested another one with additional packaging if my baby were not due any day now and it is her dresser. Overall, things happen, maybe Wayfair should switch to UPS? This dresser is certainly gorgeous. Photos are of the first ding and then the second. We are going to try to make it work.