I ordered two frames. One came with the glass shattered. We were unhappy and surprised to find that the packing was poor, without bubble wrap and sufficiently durable cardboard corners.  Wayfair must work these kinds of gaffs into their business plan but for the buyer, having to pick glass off a frame to be able to re-use it, head to the store and purchase replacement glass. It's wasteful just to chuck it. Regarding the one intact, it's a little tricky to keep the board in place, snug in the grooves. My stars relate to the frame.