First one arrived broken. Wayfair replaced with no hassle. We didn’t even have to return the broken item. Unfortunately, the replacement item arrived broken too. It didn’t affect the usability of the item, so we opted to keep it and say nothing. I’m not sure bamboo is the best material for this item, or it could be the way it’s packaged in tight shrink-wrap. It’s mainly hidden by spice jars or vitamin bottles inside a cabinet, so it’s really no big deal for us.