The item arrived one day earlier than promised, which was terrific. The package was however somewhat damaged on the outside, and when opened, there were three glaring defects, the most prominent being a dented edge on the stainless steel top. The brochure said not to return the product, but to contact them, so I have called customer service twice and sent in a reminder on their website but have not heard anything back. It does look like a really nice piece of furniture though.