First, I must say I had a rough experience with a couple of representatives from Wayfair and a supervisor trying to update my mailing address on their website. Two of my orders were going to my old address because my address was not complete with the street name. I finally spoke with Anashia and she updated my address for the order that was not shipped yet. I had to callback and spoke Beth/manager and she was able to answer and made sure I received replacement orders. I just wanted to cry happy tears. She even helped me select another sectional because my order was out of stock. I will be getting that sometime next week. This Quad Laundry Sorter was sent back by Fedex because of the incomplete address for Wayfair. Beth took care of that for me by sending a replacement. I just finished putting it together and it was very easy. Thank you, Beth, for your assistance.