Plastic arm snapped during assembly, so I requested a replacement part. Original shipping on that part was about a week. Then they emailed me saying it was delayed for 2 weeks. The day before I was supposed to receive it I got another email saying it had been delayed another 2 weeks. Shipping on the item itself was pretty fast, less than a week. I have a half put together chair taking up space and completely unusable in its current state and it looks like its going to sit there for a long time before I get the part needed.