When I opened the box, the fabric on the corners had some minor rub damage, as the packaging was not designed very well to protect the frame during transit.  In addition, one of the motors was "dangling" from its mount by the electrical wires.  I had to remove the motor and the extension arm from the frame, completely disassemble the whole thing, reconnect the motor, and reassemble the whole thing to make it work.  I probably should have returned the entire thing but I had waited awhile to get it and it is so heavy that I decided it wasn't worth it to return it.  It's for a guest room and I decided I could live with it, but it wasn't worth what I paid for it given the condition it was in when I received it.  Just be ware....  It does function and work okay, however.