Everything received in excellent condition and the transaction with the representative was well executed.  I have had the new kettle (replacement) for about three months now and all is still well.  I am noticing that there is a noticeable buildup of calcium within the kettle and am aware that i will have to add vinegar to clean the inside of the appliance.  Why is that?   Other than that I  am current a Breville fan for life. Brand is quality ( i have a toaster oven) ***** star