I got this as a gift for my mother in law. Her brother,  for Christmas had gotten her a toaster (which she needed and requested).. and he brought it over to her. Unwrapped,  no box, a ding, and it burned the toast as much as the older toaster had. We had to sneak it in and put it on her counter to replace the damaged one.  And either Chris hasn't noticed.. or he's noticed, but isn't saying anything.  He has used it. But at least you can select and choose your setting and it works perfectly.