I purchased this shed from Wayfair and it was my first Wayfair purchase. Prior to delivery I was contacted by Frank Soldano from Wayfair Customer Service to let me know one of the boxes had been damaged. I appreciated the "heads up". Upon delivery one of the boxes was damaged but the dents and scratches did not affect the structural integrity. I accepted the delivery as is. Frank was very accommodating and provided exceptional customer service. I am very happy with this shed and will be back for more shopping on Wayfair. All companies can encounter a shipping problem but its the way customer service handles it. Thank you Frank!