This product was ordered on Wednesday afternoon and delivered at my door on Thursday morning. The packaging was excellent. I have no complaints or cons about Wayfair. I would order from Wayfair again, over and over. 
The K&H kitty perch is great for my cat. She loves to look out the window at squirrels, birds, and falling leaves. I ordered the heated one because all cats like warmth and on summer days I can just unplug it. This product does not get hot, just warm, so there is no need to worry about injury or fire.  It was easy to install. I used the velcro method since my cat is not very heavy but there is an option to use two screws for heavier cats. It sits perfectly parallel to my floor and doesn't take up too much room. I have no cons or complaints to add about this product.