I really like the lamp.  The only problem was that 3 of the 5 lanterns I ordered arrived with at least one glass panel broken ( I never even took them out of the box).  
However I am totally impressed with your customer service.  Once I submitted the claim by phone, I received new replacements the very next day and was able to get my painters to install them.  Had they arrived a day later, I would have had to hire someone else to do that.  Thank you for your responsiveness.  I will definitely buy from you again. 

You get a 4 for the lantern because they arrived broken the first time.