I was expecting a firmer topper but that was my fault as I don't actually know what "medium firm" really means. When telling Wayfair of my distaste for the product, they were very warm, understanding and helpful in resolving the problem. I highly recommend using Wayfair in general as their customer service is top notch. As far as this topper goes, its a good quality as far as I know, it just depends on what you are personally looking for as far as firmness or softness.