Full disclosure: I was skeptical when making this purchase. I read a lot of reviews, checked pricing, you name it. I have been happy with my decision. The reason for 4 stars instead of 5 is the decision behind the LG support model. I was concerned when - after day 4 - the Craft Ice maker had not resulted in any Craft Ice. The instructions state 48 hours. When I opened a ticket with LG, the response was to send.me a video. A video that did not help me, as the model in video was different than mine. Eventually craft ice did drop, but the model from LG is concerning. When not call me and we can walk through my concerns together?