Juan was super nice and a good worker. He was hanging a wood art from Wayfair. It was going over our fireplace and he didn't have a ladder. We had an old one in the garage. We live in a 55+ community and my husband is 72 years old. My husband had to hod our rickety ladder and fix a  bracket that came out of the wood in the product being hung. It was not the fault of Juan or my husband that the bracket came off, and I will report the problem to Wayfair. The wood wall hanging is 46" by 36" and there should have been two people to install. Handy should make sure the service fits the job.