could not get mine as plumped the picture, tried the blow dryer steps several times, but got it workable.  The insert did not work at all.  It came out the the box and fluffed up immediately...put the cover on it and inserted in the bed. Dogs hated it, didn't give much covered.  Took off the cover and put it in a pillow case, didn't like that either.  Found an old pillow that was almost flat, put in a pillow case and covered it with their "blinky" and one slept in the bed all night.  Other dog slept in it for a few hours, then left and took over the ottoman.

Wouldn't purchase it again, wouldn't recommend it to anyone else.