I really love the tub itself. It was perfect for the smaller space  that we had to work with and it adds such a "spa" element to our bathroom. The main inconvenience with the tub was with shipping. I noticed that the tub didn't reach the delivery warehouse on the dates that it was supposed to be there. I inquired about it and it was eventually deemed "lost in transit" and they shipped a second tub. They found the original tub right after the second one shipped and i did receive it soon after. I was thankful for the outcome but we did lose several weeks of time waiting for a tub to arrive. Customer service (delivery specialist) was a 5 out of 5 though. Freaking Fantastic!