I would give the customer service people a 5 for their kindness but the delivery people a minus 10. My pantry is still sitting in the warehouse and for whatever reason they cant get ahold of warehouse for delivery date.  This is my first experience with Wayfair and I'm thinking it will be my last. If and when I see my pantry I can let you know if I like it . Right now I am very frustrated that it is so close yet so far away............

Cons: delivery warehouse has very poor service. Have brought furniture off internet before. Never had this problem before