I really do love this fan. It's the perfect height for the bed at night. It's very powerful and rarely have to use the highest setting. It gets the air moving in the entire room and works well for the upper level of our home in the summer. It did stop working after a year and a few months of daily use with an average of 8 hours per day. With that kind of usage, I thought it must be the fuse in the plug. I emailed customer service and was told it could be the fuse, or it might be something else. I described the fuse and once I did, they determined it was something else. They had me take a couple of photos and then shipped me a new fan. I enjoyed the personal email communication I received.