Ordered online and wayfair charged me twice. Called and spoke with Thomas I. Who was professional but didn’t apologize ONCE and simply stated the facts. It would take 3-5 business days to initiate the process for a refund.  The package arrived in 2 days but with a busted lid.  Contacted wayfair through the app to order a replacement part.  Part wasn’t available so they sent an entirely new one and it arrived a day later full intact with no broken parts.  They even told me to keep the original or donate it to charity which I did.  Even gave suggestions for which charity to use.  Product is great, exactly as I’d hoped for. Fits two couches worth of cushions. Looks great too. Even after the initial debacle I’d highly recommend