Fantastic purchase and the grandkids love it!  The quality is right up there and the whole look and design is nothing short of perfect.  My daughter did mention that the delivery persons were exceptionally nice, however they didn't have the proper tools and it took nearly six hours to complete the project.  She didn't share that with me in an unkindly manner at all and I definitely want to make that clear.  She more felt sorry for them.  I know you outsource that service but thought you might want to know.  They were very sweet and very professional.  And the bed is perfect!