I love these chairs! It took me some time to decide if I wanted to purchase them. I read over reviews and looked at photos but wasn't sure because you can't sit in them and feel the product over the Internet. I even went to some stores to see if I could find what I was looking for and fit my price range but couldn't find anything. So I just jumped in and purchased this chair! I love it. It's comfortable and firm. It's the right size for me and my husband. We're around the size of 5'3" and 5'9". The leather is soft and the the cushions are soft and firm. The seat cushion is a little springy when you sit down but I think I need to just "break in the chair". I 100% satisfied customer!