I have had this for 4 months, making double mochas with extra espresso shots 1 to 3 times a day.  It has worked extremely well, it is easy to use as long as you double check simple things like making sure you've turned the milk dispenser dial back to "latte" after you cleaned it the last time-- otherwise grossness ensues.  Had a minor problem with the cord trying to get stuck under the water tank, but that was easy to fix.  I had to clean it 3 months in after it quit making as much, but I followed the manual directions and it solved the problem.  This machine has saved me TONS of money and time because I'd gotten in the habit of going through the coffee shop drive-thru daily.  I even have regular espresso grounds for the morning and decaf for my "desert" coffee.