Great service from Wayfair.  The original order for this item was a disaster - delivery to wrong address, and when it was retrieved one of the plates was broken.  Complaints were dealt with immediately (not the usual 2-day wait with so many suppliers) and replies were personal.  As requested, I sent a photograph and within minutes a replacement order was authorised, which arrived within 3 days.  I didn't even have to return the damaged set.  Excellent service, Wayfair will get my recommendation any day.  (The products are good, too!)