I've had my pfister faucet for over 5 yrs now. I love my faucet and get many compliments on it. About 6 mnths ago a small rubber gasket broke which made it spray everywhere. I called the customer service department and they quickly identified which pieces i needed and shipped them to me immediatly. Its rare to find such great service like that these days. I have a large, deep sink and this faucet works great!