This was our first Wayfair purchase and not our last. We were that impressed with the overall experience. The unit arrived in a timely fashion, triple-boxed to ensure no damage in transit. The unit is gorgeous and the fireplace is among the most realistic looking I've ever seen in this type of unit - from some angles, you sometimes need to take a double look to make sure it's not real! The heater and thermostat keep our room at a toasty 22 degrees C - I cannot recommend this product strongly enough.