We purchased the additional service to assemble the furniture. The contractor Wayfair engaged rescheduled our appointment at the time of the appointment- they had confirmed 90 minutes before, and we took time off to be available to provide them access. They unilaterally rescheduled to Friday at 1pm and again we received a confirmation of the appointment 90 minutes before. Again we waited here to provide access. The contractor never showed up at all and never contacted us. When we sought a refund we were told that would need to come by check in approximately 5 weeks! TERRIBLE EXPERIENCE!