Great experience start to finish. Arrives in 2 boxes (1 of all the wood pieces that need to be assembled and 1 of the fireplace). The box with all the wood pieces is extremely heavy. Need at least two strong people to carry. I live in a condo building and thought that the boxes would be left outside, but I was pleasantly surprised that they were delivered right to my unit door. Received in perfect condition. No scratches, nothing broken. Wood is very sturdy and good quality. Definitely recommend!