I really like this couch. It is comfortable and seem like good quality. I have had it almost a year. It was shipped to me without the legs which was annoying. When I called customer service they asked me to cut into the bottom (dust cover) of the couch. I was not excited about that but they assured they would fix it. So I did, and still the legs weren't there. They shipped them out within a couple weeks and sent someone to repair the bottom. I noticed a little mark on the couch and let the customer service rep who called about the legs know and they pretty much ignored me. Then I emailed 2-3 additional times  about buying an additional slipcover and each time I was sent emails that never really answer my question. So I guess my point is the couch is great, customer service is meh.