Arrived with a large hole through the back piece, even the wood frame was shattered. The base had an obvious box cutter cut and a separate “melted” flaw from the manufacturing process, not shipping. 
The seller was unable to ship me a replacement base, despite promising and claiming to do so, and it took excessively long for just the back to arrive. In the end I cancelled the purchase because it was clear I’d never receive a complete couch in new condition, and was promptly refunded by Wayfair (thank you W!). 
This seller ships insufficiently packaged boxes (the huge, 95lb box had no shipping straps, so someone *mis*used a forklift). They don’t ship replacement parts when Wayfair agreed they must. They lie and say they’ve shipped a part, and that they’ve emailed you, when in fact they have done neither. 
Do not buy from them, they won’t stand behind their products. If it arrives damaged, they won’t really try to make you whole.