The cushions are quite firm both the seating part as well as the back cushions. You will need to add taller throw pillows for back support because of the seating depth. I like the firmness. Hopefully it will hold its shape for years to come. I don’t particularly like that there’s a huge gap between the head of the sleeper and the frame when it is let out. Even when the back cushions are in place there is still a considerable gap. Additionally, the head of the bed frame does not lay totally flat. Perhaps I got a defective one??? The mattress is also quite firm; you might need or want a mattress topper. I’ve decided to keep it, but for the price, I can’t necessarily recommend it.