Let me say that I love this couch. It is so comfy and the cushions are so deep to sit or lay on. The reason I'm giving a one star rating is the cushions being stuffed into the arm rest. I can't believe after all the complaints that they haven't made an alternative way to ship these. 
Here are tips to get the cushions out.
There is a small cushion sandwiched between a large cushion. Take the small cushion out first and that makes it easier to get the larger cushion out.
To the manufacturer, please find another way to ship these cushions