The bottom part of the sofa (unseen)was damaged.  I sent a picture and explanation the same day I received the sofa and got a reply stating that it would affect the operation of the sofa and they would give me a discount to keep it. I agreed. However, 3 days later I have not received a notice of the discount.  How does that work?  The sofa is a lot lower to the floor than I expected, but it does sit well and I am overall happy with with it.