This has possibly been one of the worst experiences I have ever had.  The sales rep told us it would fit up our stairs and if it didn't then it could be returned easily so we took him at his word.  The couch is wonderful, but it did not fit up our apartment stairs so the delivery drivers dropped it at the bottom of the stairs shoved it through the door so that they could take a picture and prove they "delivered" it then ran off before any questions or concerns can be raised.  I thought it could not get any worse but then I had to deal with customer service which somehow made this bad situation even worse!  Completely unhelpful and uncaring.  One of the times the forwarded my call to a Samsung customer service rep... how is that even possible???  Anyways in summary the couch is wonderful but if anything goes wrong it will be painful and tedious process that will make you regret looking at anything on this site.