I ordered this in white and absolutely love it. It’s exactly as pictured and HUGE so if you’re thinking about ordering make sure there’s enough space. It has a bright soft white matte finish and has medium to firm cushioning that is very comfortable. The headrests are sturdy, adjustable, and securely lock in place when put in the upright position. Simple assembly included attaching the feet, attaching the chaise to the couch, and attaching the headrests. Great customer service from beginning to end. This is my first online furniture purchase and I’m glad I took a chance. Seriously thinking about the matching ottoman...