I did have to go to customer services over this item. The original chair we ordered was covered in green mould. But customer services were amazing. He arranged for a replacement free of charge to be sent on next day delivery. I was told to just dispose of the damp mouldy one. Several months on, my daughter is still happily using the chair at her work station (she’s a nail technician) where she works on her latest fabulous creations. Happy customers, thank you.❤️