I bought this light (open box) on sale.  I kept it in the box until it was going to be hung.  As we opened it, the crystals were everywhere, we figured the other person must have returned it like that.  NO worries, me and my daughter worked on it, putting every crystal on the light and you can see it is pretty!  I love it in the hall and is on a short pole instead of flush, which I love.  Love love