The first floor lamp arrived (though we didn’t know it) was broken. We tried and tried to put it together and we discovered it was damaged. I called Wayfair and they were wonderful, he told me not to get upset or worry, that I should just get rid of it and he ordered me a replacement which arrived quickly within just a few days. This time the lamp went together easily!!  We’re very happy with it. I have ordered several things lately from Wayfair and they never let me down. It’s good to know I can count on their products and services. SD in Indy