We had to return the first lamp;there were pieces missing and the electrical wire had been cut so it was unusable. Obvious else an âopened boxâ which we did not order. Never would just for those reasons. The customer service representative was great and arranged for a replacement very quickly. The second lamp arrived in good shape. It suits our purpose well but I would not call it a great lamp. The âbowâ is very long and we canât seem to make it shorter which would be better for us.