Well, the footboard and headboard delivered on separate days.  The footboard arrived first, and had a crack.  I reported it, and Birch Lane gave me the option of returning or taking a 20% discount.  I opted for the discount.  The headboard arrived a day later.  Now, two weeks in, the wood is so dry it is cracking and the bed is falling apart.  Calling Customer Service today, they refuse to help because I opted for the 20% on the footboard. Little did I know the entire bed would fall apart two weeks later!  Birch Lane has lost my business.