I ordered 2 of these chairs. One chair came with a neatly stapled hardware bag, but it was missing three pieces of hardware (a screw, the allen key, and a washer). The other chair came with the hardware bag ripped open, and the screws and everything all over the box (luckily nothing was missing from that one). So needless to say, I was pretty irritated by this. If I order something that needs assembling and comes with the proper hardware to do so, I expect it to not be missing anything! After I got over the fact that there were missing items, the assembly went well and was pretty easy. The chairs looks great and are very comfy. So overall, I am pleased with my purchase!