I received this item on time in three separate packages. Installation was simple and took under an hour. The frame is lovely, rich wood color and stable, sturdy construction. The only complaint I have with this product is that the frame is about two inches too long. This means that the bed will shift forward and backward within the frame depending on where the weight is rested, and a gap between the mattress and the headboard creates a space for pillows to fall into. If the frame was constructed to be two inches shorter, this would unquestionably be a five-star product.