I love the bed.  But when I opened the zipper to get the parts to put the bed together it was missing 2 legs that support the middle. Bummer! 
Delivery took forever on this one.  First time ever.  They use FedEx for deliveries and they are not as reliable as I though they were.  I ordered the bed 72 delivery was expected 76 and I didn’t get it delivered until 711.  I spoke to CSR Giovanni and he immediately took charge. 2 days later I had my bed. Thank you Giovanni! Great CS experience! I give you the 5 stars for customer service.  4 stars for the bed because it was missing 2 wooden center legs.