Packaging was substantial to keep all of the items in place and not broken however I had to use gorilla glue on one of the arms to keep in place as the setting was completely destroyed. All of the settings had different amounts in it saying to me it was a quickly made product with little attention to detail. The directions need a lot of work as they donât tell you how to do things clearly or in the correct way. We had to take the chandelier apart twice to add certain hanging pendants. As hard as this was to out together, it is a very nice addition to our room. Please just work on a bit morning craftsmanship and some one that can write directions for people who donât have a degree from MIT.