The rug came when they said it would.  It was in a very thick plastic tube.  Once unrolled I thought it would straighten out by the next day, but it hasn't.  The pile is long but not thick.  The rug as a whole I would call thin with a thin backing.  The fibers are soft enough.  I guess it is good for the price but I am returning it and getting a thicker one.  This is a Shag and I am getting a power loom pile.  I did not know the difference.