This rug is clearly well made: it is thick and plush. I needed a large rug (11x9) and this was a great price for something so large. The colors are as shown online, although the gray has almost a bluish tint (it's really more of a slate gray than a black/white gray). Something to consider: the white stripes on the rug are raised a bit, almost like piping. This isn't a drawback per se, but if you are looking for something flat/without much texture, you might not care for this. I personally love it; it's almost a massage for my tired feet :) Delivery was a breeze, it was delivered earlier than expected, and packaged well enough to protect the rug but was still easy to open and unroll. Highly recommend!