The rug arrive quickly and well wrapped. As with previous reviewers, it does take a little while before the wrinkles flatten out. I would say it took a total of 2 days. The carpet is pretty thick but I do wish it was just a wee bit softer. We put some padding underneath and it definitely helped give us more a plush feel when walking barefoot on it. We ordered the 9x13 and it worked out perfectly in our "movie room" and all of our Yogibo cushions fit just right.