We placed the order and received our rug within 2 days.  Super quick delivery.  The rug was packaged very well but unfortunately there was a manufacturer defect in a 1" x 12" section of the rug (pile was missing).  We contacted Wayfair immediately and we offered a replacement.  We received the replacement also within 2 days.  Wayfair is the best.  Easy to deal with and great customer service.  The replacement rug is perfect.  It looks great in our family room.  It didn't take long for the rug to lie flat, very soft.  Would highly recommend this rug and Wayfair.  Wayfair is my go-to website!