The jumbo litter loo originally arrived with broken pieces, so I had another one shipped to me. When I got the second one, it had the same exact issue: broken pieces! It wasn't until the third time that I had them request extra packaging material that it actually arrived in tact. With that being said, I'm satisfied with the actual litter loo, itself. It was very easy to build and my cats have no problem using it. I have elderly cats, one 13, and one 16, so to make it easier for them, I left off the door and am going to hang a small curtain to hide the opening. It's very big, but since one of my cats is over 20 lbs, he needed it! I only suggest that if you want to order this product, you call ahead and request the extra packaging because the hassle of waiting three different times for it to arrive almost made it not worth it!