The product arrived  dented. It looked like someone had thrown the box around during shipping. We plugged it any way & it functioned as advertised but because of the severe denting in the area immediately adjacent to the interior cooling mechanicals ( through 2 boxes & a huge amount of Styrofoam packing cubes) We did not know how long it would stay functional. We called Wayfair & explained the problem & that we wanted to send it back. Wayfair said no problem. They didn't need to see our pictures. They just sent us a new one & told us to dispose of the old one. We were very pleased with both the product & Wayfairs excellent service.