AWFUL! AWFUL! AWFUL! This couch is okay but the customer service that we have received from Wayfair is TERRIBLE. After spending thousands upon thousands of dollars with Wayfair over the last few weeks to furnish our ENTIRE HOME. Wayfair provided absolutely unacceptable customer service. I never leave bad reviews but I am so livid right now. "White Glove Service" apparently means dumping a couch off (upside down) in our foyer and leaving us to do the heavy lifting and discard of the cardboard.  ABSOLUTELY AWFUL. The sweet girl I spoke to on the phone was very apologetic but the driver and driver's manager are pathetic. If I could give ZERO stars I would.