Couldn't stop water from leaking on the hot water side of my water cooler.Called Avalon,ending up connecting with Dan.Explained my situation.He gave me 2 things to try and a link to the process to fix.Sure enough,his suggestions worked perfectly.He even had a plan in place should neither of his suggestions worked.Didn't need it though.I have been a customer service rep for over 40 years and have high expectations when calling for help myself on a product issue.This company and it's rep Dan were awesome!!