I want to love this chair, I really do. But the quality and design consistency of the chair is a little inconsistent. I ordered two chairs and one has arms that are bit higher than the other chair's arms, and the other chair has a wider, more "squat" arm frame. It's not so different that anyone but me notices, but I have an eye for detail and it bothers me. Also, one of the chairs came with the fabric ripped on the bottom where the legs and tools were tucked in, and so I had to stitch it together myself. I just tell people the cats did it, because why not... but it's not what I expect of a new product.