Couch set arrived promptly via FedEx.  Boxes were in great shape, no damage.  We put the couch and love seat together in about 20 minutes and were impressed with how easy it was and how everything was packed.  The seat cushions are firm, but bouncy and the back cushions are soft and comfortable. We were replacing a large sectional that took up a lot of room and are quite happy with how much space it opened up.