Received box with three big gouges in the side. The top of the frame had a big dent in it. So did the fire bowl. I was able to bend most of it back into shape,except the big dent in the top. Luckily it went together fine. Assembly was easy and overall the product looks and works fine ...just that one very noticeable gouge on top, but since it is a textured surface it is hideable somewhat. All in all we are enjoying this addition to our back yard  patio.