I initially gave this review 3 stars because the mantel was broken when we received it. However my husband repaired it with wood glue and L brackets. I have given 5 stars with this review because of the excellent customer service. We initially bought a smaller mantel and had to return it for a larger one. Our return was fast and smooth. Our second order also arrived in two days. I sent an email to advise them of the broken piece. Within a very short time, they responded back with our options.  We love the mantel and didn't want to send it back. We are anxious to get it up once the glue dries. Therefore they credited my card back with 10%. I have never had a smoother customer service experience. I will be ordering again very soon.