I bought this recliner for my disabled dad...he lost everything in the August flood. I kept it in its original box @ my home until he moved back home 3 weeks ago. Since then, the internal reclining pull string has popped off 3 times, which is a bit of a hassle to keep flipping over to repair. I only hope the manufacturer will respond with a fix for us! It's a nice feeling chair, but not as a functioning recliner.