Bought this chair in October OF THIS YEAR, the arm panel is coming off and when I contacted customer service they said it was purchased “too long ago”
For any resolution and I didn’t have a service plan. I mean, seriously this chair is barely 3 months old, and they are completely unwilling to send someone to fix it or replace it with a functional chair.  Purchased too long ago. So I guess if you purchase a chair through Wayfair, you should know they expect their merchandise to last less than a year.  Horrible. Awful. Unbelievably bad customer service.