We waited a long time for our refrigerator and when it finally arrived we were so excited.  However, a few days after we received it, the ice maker stopped working. After placing a call for service, we were pleasantly surprised to have a technician respond the same day.  The ice maker was dismantled, a second technician arrived to assist, and the problem was identified:  The wire providing power to the heater element keeping the unit from completely freezing up had fallen off (it WAS working...???) and had to be reconnected.  We're hopeful this doesn't happen again as the ice maker is working as designed but I would think a flaw in engineering/design caused this avoidable issue.  In short, we LOVE the refrigerator and we LOVE how quickly and expertly our problem was resolved - hence the 5 star rating!