This coffee maker came very well packed. Every part was intact. The clock is nice and easy to set. The programmable part isn’t something I’d use but it’s handy. The price is very nice! I cleaned it out and ran a pot of water through before I used it. The first pot of coffee I made was just right and hot. I’m glad I purchased it. My last coffee maker was a Black & Decker too and lasted 10 years! Which is why I purchased this coffee maker. I’ve only had it one day and I’m happy with it so far. If it dies on me in a short amount of time, I’ll be back to let you know. Stay safe folks!