If I could have responded with no stars, then that is the rating I would have given. Both of the gates arrived in poor condition. When I called the number on the packing slip, no one was there to offer assistance. I was directed to leave a number and someone would get back to me. I am still waiting and if this issue isn't resolved, I am going to contact my credit card company. This is very poor customer service, and probably ranks close to or in first place for such a disappointing experience.