On 6/5/15 I ordered my Dyna-Glo gas smoker. It arrived in 5 days!! My son-in-law does a lot of smoking and I wanted to learn how. Of course, I was excited to assemble and try it. I also made a modification to the legs so that I could add 2 wheels for easy moving. My first try with a bunch of chicken breasts was not so good??? The temp would not stay below 250 degrees even with all vents open. I called the company and one of the technical support men asked questions and we determined it was either the control knob or the regulater that was faulty. He had a complete unit sent to me in a couple of days!!! Now it works GREAT!!!! I have used it 3 times and it is awesome. The quality of construction, fit of parts,hinges, latches, vents, racks and water and wood chip bowls are all better than other smokers I have seen. The double door feature also makes it a great smoker.