I expected to like it much more than I do, but I'm keeping it anyway. I wish that it had the wave, or groove, or whatever it's called, that horizontally shapes the pillow for the neck. I will say that even though it's not perfect for me, it is good enough, and others will like it for the quality of workmanship, its size and the comfort. I think in time I'll get used to it and even like it more than any other pillow I've had before. I say that because I think I sleep better because of it. I trust Casper products, and that drives a lot of the reason I am choosing to keep it.