Customer service! Umbrella was pretty high quality with good features. However the Tuscany color looked like the ultra bright orange that hunters wear for safety.  I wanted a muted rust color not that bright orange. Also the umbrellas were extremely hard to crank at first which was alarming. We did loosen them but combined with the awful color we decided to return them. Wayfair has wonderful customer service! Their reps are empowered to do whatever it takes to satisfy their customers. Returns were easy and efficient. Other than our color mishap, we would highly recommend Wayfair and their products.  I would suggest being able to blow up the umbrella colors exposing larger color swatches.