I received this item as pictured. Wonderful packaging and instructions for set-up. This mattress top is heavy (foam piece). The rating is for packing, delivery, and receiving the item as pictured. The first couple of nights I had to get use to this mattress topper and didn’t sleep well at all. Personally, I would not purchase this item again. I kept this item because it was too much of an hassle to ship it back in my personal opinion.