This couch is AMAZING! I was so hesitant to purchase a couch online after a previous bad experience from another site. It took almost 7 weeks to arrive, but the delivery team was excellent. They were on time, gave a courtesy call 15 minutes before arriving and were kind and professional. It came in 6 huge boxes but set up was a breeze between 2 people. I was shocked how soft and cozy the material was and it has the perfect firmness/softness combination. An absolute dream couch for an incredible price! Only negative and I’ve seen other reviews mention is the adjustable backrests do not stay up very well, but that is super minor. This is the perfect family couch that will hopefully last us years:)