I bought this as a gift for my daughter and had it shipped directly to her house.  When she was almost finished assembling it, she noticed a really ugly crack in the backrest.  I told her to call Wayfair and ask for a replacement piece.  They refused to send her a replacement, but they did promise to give me a refund of $41.76 (20 percent) on my credit card.  That's better than nothing, but I really would have preferred for my daughter to have an undamaged bench.  This was a gift, and I was very disappointed that it was damaged and that Wayfair refused to make it right.