We are NOW happy with this chair.  If you're having difficulty with the assembly, have the reclining lever on the inside or cannot recline back far enough, you have the arms on the wrong sides.  Beware...it seems like the panel would be on the outside but pay close attention to the photos.  We paid a "pro" for assembly and still had to learn that one the hard way!  Anyway, the chair is very comfortable and looks great once assembled properly.