The shade was not included in the box. One 30-minute hold on the telephone and TWO emails (as the voicemail while on hold suggests) has yielded no response, whatsoever. I think I would like the lamp a lot but, no  shade and ZERO customer service has turned this into a regrettable purchase. So sorry I chose to do business with this company.   UPDATE: I was contacted by the company, they have ordered a shade to be sent for this lamp, and they were very professional about the situation. I am changing the review rating because I appreciate the effort and the lamp really is excellent.....I know it will be perfect when I can put the shade on it!!!