It was between a 4-star and 5-star. I went with the 5-star because it’s a top quality couch. It’s super easy to put together (I did it myself in under an hour), and it was shipped in top notch packaging and condition. The 4-star would have been because it’s a bit too firm for me. It’s a good thing bc I needed firm, but it’s not a snuggly couch to binge watch movies in. Since that’s just a personal preference, I went with the 5-star.