The two stars are for the unit, once built we do actually really like it. HOWEVER, Wayfairs customer service was absolutely shocking, as we had our item delivered without instructions, and of course would only realise this once completely unpacking and opening the item in order to build it. We had it delivered on a Friday and the customer agent said they couldn't help us until the following Tuesday, beyond that we never actually got a follow up by the Tuesday so I had to contact them again the following Friday. Wayfair basically put walls up and said they were unable to compensate us in anyway for what turned out to be a huge inconvenience. The agent I spoke to on the Friday was helpful but otherwise they said they'd raise a complaint (and didn't) and yes, ultimately just a very frustrating experience from start to finish.