This chair was bought because my husband needed a recliner to sleep in, after coming home from the hospital, as he couldn't lie flat. I had received notification that it was going to arrive on a certain day, then received notice it would be delayed by 2 days. Customer service was terrific, I spoke with Heather who, I hope had a great vacation in Boston by the way. I obviously kept the Chair, although given the option to return it if needed.

My only suggestion is that the manufacturer weights the Chair back in some way, so that it stays reclined. My body weight is not enough for it to stay back all the way.  Otherwise loving the Chair, even with husband getting sick of not being able to sleep flat yet.