The chairs arrived early sufficiently packed. I might have given them a 4 or 5 but the color is not the beautiful saddle brown color as pictured  that I thought I was ordering.  Instead the saddle brown is more a mahogany red…so disappointed.  My husband wouldn’t let me return so I’m stuck with them. I contacted Wayfair about ordering samples and Brian emailed back that to order samples to  click on the option button….I could not find this on the chair page and emailed back that I couldn’t find this button.  No response!  So I gambled and gambled wrong.  Now I’m stuck with the recliners.  I’m so disappointed !  I don’t like the color of the chairs and would never have ordered the color I ended up getting.  So beware the saddle brown is not the colored pictured. Insist on color samples before you order.