the sofa came torn on the bottom. I was not able to reach customer service. The legs came off after trying many times to make it tight and steady. The side handles of the sofa does not go up straight anymore. 
I got even 3-1 baby crib as well but it does not show on my account. I received the crib but with no manual. Had to youtube the whole process. I tried reaching customer service and again the same problem never reached anyone.