I received this product for my honest opinion…My first impression just on look was it was easy on the eyes (although the white machine would have matched my kitchen better). It took me a few minutes to set up, because the directions were a little vague, since they were literally just pictures. So I had to figure out how to use it by trial and error. I still have no idea how to rinse the frothing part. It is pretty loud, in comparison to a Keurig. But! It delivered a delicious tiny espresso that I personally had to add sugar and extra cream to, however, it was so tasty! Much better than a standard cup of coffee. Loved having milk froth too. Not sure if I’d pay the retail cost for this machine, but will definitely use again when I am craving an espresso or latte. ;)