Absolutely thrilled with this sofa! It came really well-packaged and undamaged. It was a breeze to assemble.  It comes with the seat backs and side arms separate from the bottom. Im not sure why one lady had trouble with the side arms. They can really only go on one way. You literally just plug in the two sides and slide them down onto the mechanisms. Super simple, but its HEAVY, so you will need 2 people to move it. We love the power recliner and the powered headrests are game changing! The USB charger is also a great feature. The color is a perfect medium gray, and the leather is supple and should get softer over time. The price was excellent as Ive seen similar sofas selling for well over twice what we paid. Im looking forward to enjoying it for many years. Highly recommended!