Just replaced my old MB smoker because I could never get any support. The new one is horrible at being able to get the wood to burn at low temps used for smoking fish. I tried what they suggested about turning up to 275 to ignite wood. As soon as I lowered back to 160/165, wood stopped burning. The new wood tray/heater design sucks. I’m sure all will be ok for smoking meats, just no good for fish! I knew better than buy another Masterbuilt.