My swing was damaged badly. All the padding was ripped something went through the box before delivery and destroyed the padding. I’ve been trying to talk to someone since Friday the 14th. They keep telling me the resolution dept will contact me in 1-3 days. It’s been over a week when they offered me 20 back a week later I wrote back on the 20th now no one will reply again. The swing is junk without padding to us.