The unit was really well packaged and received one day sooner than originally notified- which suited me better. I originally thought 8 small black screws were missing so had a web chat. It turned out I hadn’t checked the contents closely enough and they were in a packet with the black wall ties! However, their service on the web chat was very quick and easy and the chap I spoke to was very knowledgeable and polite. I put the unit up alone although a 2nd person would have been useful on a couple of occasions. It is well made and easy to assemble and looks the part. The CD slots are sturdy too, unlike other cheaper alternatives. Very pleased with the product and service/ support from Wayfair.