Perfect addition to my living room. The flames are so realistic. Easy to assemble, but I did need someone to lift the mantle to assist attaching it to the base. The insert was shipped separately, and I had to wait 10 days for it to arrive. I did call customer service, actually got a person here in the US, and they were able to expedite the delivery. 
It doesn't really heat my room, but I have a large space, and tall ceilings, but I really bought it for ambiance.