I ordered a couple of these pet cots and they both arrived without the frame.  The only thing included in the box was the cover.  Ooops!  I called into customer service and they said they would promptly send out the frames.  I now have one and a half cots and am still waiting for the frame for the second cot.  I really do love the cot though.  I think it's great quality and has been a wonderful purchase.  I would maybe suggest a little better quality control on the packaging side of things though.