The headboard was packaged well. Headboard looks great. Made of some linen material. Not soft to the touch, a bit rough. The assembly was a bit frustrating. The directions are very poor. I found it easier to not screw in the support pieces right away. so skip to step 2 and come back at the end to screw the support pieces in place. I had the same issue with the screws not lining up with the frame. Need to lift the headboard a little to push the screws through and tighten the bolts so the screws are not in a terrible angle.