I have used your Bona low gloss polish for about 4 years. A little over a year ago I noticed that after I polished my floor I was not happy with the appearance. I now have a milky buildup on my chocolate hickory engineered hard wood floor. I ordered your polish remover and followed your instructions to a "T" on a 3' x 4' test area. I left your product on 10 minutes and cleaned. I repeated the process. I CAN NOT GET YOUR AWFUL POLISH OFF MY FLOOR. I now have to hire a professional to come in and fix my floor. I put my hardwood floors in your hands to protect and care for them and they have been compromised. VERY DISSAPOINTING!