I bought this (along with the matching pullout faucet) 6 years ago. The pump was always a little "flimsy" feeling when pushing down, but soap dispensed and it would pop back up, so I dealt with it. Now the time comes that it doesn't pop back up. My main gripe is that I can't find a replacement pump for it. Seems silly to have to buy a whole new dispenser when the rest of it is still in good condition.