This fireplace was perfectly packaged.  Every piece of wood was protected from damage.  All parts and instructions were included.  The instructions were easy to follow.  It took about 6 hours to assemble.  The ivory color looks beautiful.  It is heavy and sturdy.  It filed the long wall exactly how I imagined it would. The actual heater fit perfectly inside the unit.  The flame is adjustable as well as the light.  The heater works very good.  It honestly looks like a real fire.  I love that I can have the look of the fire without the heat on warmer nights.  It's just beautiful, I love it.