I was super excited to get a new iron (sad as that sounds but it's the little things) so anyway I used it 1 time for like 45 seconds, turned iron off and put it away. Next day plugged it in waited for the heat and waited and waited, but not heat!! How sad. So I tried to contact support sent them all info needed and all I got back was "for us to further assist you please send the following information". GRRRR I did!! I even sent Pic of receipt, what a bunch of BS.. now I have no iron, just totally sucks big time.