I had purchased a simplehuman mirror that had a defect. I called customer service, and was connected with a woman who could not have done a better job. She listened to my concerns, and immediately offered a solution. I didn't get the third degree, or a demeaning attitude, I received genuinely nice, helpful assistance. She made the transaction a breeze. The mirror is fantastic: perfect size, great magnification (sometimes unfortunately!) and an efficient design that allows for collapsing and placing in a travel container. Worth every penny!