Hmm. Well the dresser we ordered also arrived damaged, called the night before and the process was super easy and super nice csr.  Today, we finally got around to opening the bed.. this too DAMAGED! Csr not nearly as nice, wanted photos to prove it, didn’t want to give a discount even though the night before we were offered a 20 discount with even asking. Today I had to ask if I was going to be given a discount as the replace piece is 2 weeks out.  cSR just made it really difficult and said we were already given a discount... we recently moved into a new house in 2018, almost all my new furniture (at least over 5k worth of stuff) purchase and you really want to treat us like that.  Not very satisfied. Hopefully replacement piece arrives soon and we can get my daughter bed together.