After having our countertop ice maker for a little over a year it quit running. I contacted customer service to see what could be done even though I knew it was out of warranty. My customer service representative was very friendly and asked me several troubleshooting questions. She then determined that it was the water pump and will be sending me the part and instructions on how to replace it free of charge. This was a pleasant surprise considering I assumed I was going to be told there wasn't anything they could do or it was going to cost me even more money to have it shipped back and fixed.