In general I’m pretty satisfied with this recliner. My only complaint is that it doesn’t support my lumbar region as much as I’d like it to. I use a throw pillow to try to offset this. I wish it had some kind of lumbar adjustment feature. The massage and heating features are nice but don’t measure up to the amazing like features I used to find (got spoiled) when I’d go into a Brookstone store in a mall and test their massage chairs. Of course those were three times or more as expensive, so you get what you’re willing to pay for. Still, they are nice features to have, especially the heating feature. The recliner is super soft and plush as advertised.