Mattress was easy to order and wayfair was nice to deal with. Simons has XPO ship the mattress and we had very big issues with getting it to our house. They called and said they'd be at our house between 9:30 and 1:30 a.m. and never showed up. The next day they called and said that they would be there in half hour, we weren't able to get there in half hour. So XPO just left and said that we would have to deal with the seller(Simmons) in order to get the mattress.  We ended up going around and around with them to finally get the mattress.