I order this sho storage bec.of a very chic design but I encounter problem when the delivery guy just 
leave it outside and unfortunately it rain that day so my shoe storage is soak in water.I called the customer service and the response s very quick,they send me a new one.Im very happy how they handle the situation,one of the BEST customer service I encounter dealing with my issue.They are very nice,professional and very respectful aswell.They also take responsibilities even its not their fault.I am very satisfy with this site & will recommend to family & friends,and definitely will order again in the future.