My wife and I ordered the GRAY color couch on November 13th. After almost a week of delay, it arrived in the wrong color (GREEN)!! We called customer service, and all they could offer us was a partial refund of 180 to keep this color, so we had to return it. Unfortunately, we had already dragged all the boxes down the stairs, and we had to bring them back up again. We noticed that the gray color was out of stock after we received the product, so I dont think it was an accident. I think they sold us an out-of-stock product and just sent us what they had, they didnt even offer to fix their mistakes. Not the best experience...