I was pleasantly surprised when it arrived in a spotlessly clean heavy plastic bag. Anything I have ever ordered that was big and came in a bag, the bag was filthy or the item was damaged or both. I took a chance and won! I have only slept on it twice but noticed laying on it after setting it up that it felt way better than my 5 year old mattress did, even new. After 2 nights on it I am Sold. I always woke up with a sore hip or shoulder. Not the last 2 nights. I love it! I hope it lasts 10 years like the warranty claims. Beds used to last 20-30 years. You flipped them and they were heavy. But it was worth flipping a 75-100 lb mattress once a year then buying a new one every 3-5 years. Buy it. And they are made all over the USA. Mine was made about 20 miles from house and delivered 2 days later! The date is stamped on a  label on the mattress as proof. No way it could have been sewn on later. Literally made 2 days ago!