I was very skeptical buying a mattress online. We had been shopping around for a new mattress for our queen bed in our camper. We camp a ton and needed something more comfortable. delivery was fast and set up was easy. The mattress its wrapped in plastic and comes in a box. included was a letter opener type cutter for opening the plastic without damaging the mattress. Once open it inflated quickly. Directions say to leave for 72 hours to completely expand. 4 days later we were able to go camp and test it out. HUGE difference! I just wanted an upgrade for our camper bed but I would purchase one for our bed at home. Its soft like I prefer yet firm enough to be supportive. no sagging edges or poking springs. my husband and I both slept great. Bummed it not letting me add pictures to this review for a visual.