We really like the way the chair looks and feels. The fabric looks and feels like worn leather and the wood base is nice. It has good lumbar support and a cushy seat cushion. We weren’t able to remove a couple of the screws for assembly which is the only reason I am not giving 5 stars. (why not have the bolts in a bag instead of screwed in?).  Wayfair replaced it which is appreciated. Great customer service and finally a great desk chair!