No question, this is a beautiful chandelier.  I do love it and fortunately my hubby and I are creative problem solvers to fix this thing.  

It appears that what I received was a return to Wayfair.  First, the chain had been cut too short for our use, and fortunately we had left over chain from another light that we were able to replace it with.  Second, the hard-wire bracket was bent/messed up, and we had to fiddle around with getting the holes to line up.  Third, you could tell that it had previously been wired by seeing the twisted ends of the electrical wire.  

Was this why it was on sale?  I just wish there was better quality control before these items are shipped!