The sheets were a bit thin when they arrived. Once I washed them before use, I noticed that one of the pillow cases was ripped in a long line across the seam. Of course this wouldn't do as a new sheet set, so I contacted Wayfair and they promptly told me they were resending a new sheet set for me and I could either donate or keep the previous set, I did not have to send it back. 
The sheets are fine once washed and quite soft, it may have just been a lemon I received, which does happen from time to time. The customer service and response was wonderful and that receives high marks in my book for any company!