Updated review

The missing parts of the order were delivered and decided to keep the set.
The quality of the set is ok 8020, a couple of cracks in the wood and a few misaligned screws, nothing major.
It is comfortable to sit on and it looks good. 

Original review

The patio set was shipped in multiple parts.
I have only received one piece out of four from the entire set, and I am being passed around from one representative to another, for a week now. 
They marked the entire order as delivered, even though only one shipment was delivered.
Very dissatisfied with how the customer service is handling the issue and how long it’s taking them to even start looking into it.

The piece that I received looks ok, but useless since it is just a chair, so I am going to return and try to get a refund.