It's ok. We're using it, and it's serving its purpose. All of the wooden panels are cheaply made, and a little warpy. Size 12 shoes only fit at a slight angle, so we'll never get 20 pairs in it, though with the bottom rack and a couple of pairs of flip-flops, we are able to fit 16 pairs - which surprised me when I counted, I'd assumed it would be less. 
My current biggest complaint is that the screws for the hinges are just barely too long. They are making the veneer on the sides dimple outwards a bit - though not protruding. 
All said, it is working, and we're using it, but it's not exactly what we were hoping for.