The chair arrived with a major ding on the cushion base and with similar bizarre looking dings on the legs. When I initially contacted Wayfair asking for a replacement, I got an email saying it was a normal "distressed" look. However, the dings were clearly damage, over and above the distressed look. When I called Wayfair again, a different person handled the case, and she was terrific. I'm happy to say that a replacement is now on its way. Other than this, the chair is really quite lovely, with a perfect light creamy/antique white color.