Arrived well packaged and without a scratch. Easy assembly. However, the drawers are not soft close despite it being a listed feature and one of our selection requirements. In fact, all 3 drawers are difficult to open, needing to be yanked open in fact. And they require a determined force to close. Very disappointing. Overall, the desk is well built and solid, looking just like the website photo. Customer service was very understanding and rather than shipping it back we kept it and were refunded some money. We’ll see if we can attach a soft closing mechanism to the drawers ourselves.