We liked these so much in gray we ordered the matching counter height stools.  One of the four chairs we ordered had a flaw in the area where the the screws that holds the seat onto the frame are screwed in and the screw could not be screwed in.  When I contacted customer relations they immediately sent out a replacement.  I give them five stars and will keep shopping with them!  Love the chairs as they are so comfortable and light.  The back is low which is exactly what I wanted.