Love these stools-they look much better in person, and are perfect for my home.  Putting the first one together was  a slight challenge (y'know we don't always want to READ the instructions!), but after that, they were easy.  I had a problem with one of the footrest bars (cracked), but sent an email, and received a whole new stool shortly thereafter.   Can't say enough about how happy I am not only with the product, but the service.  Thanks!