A couple of the screws and parts that came with the chair for assembly were not cut properly to fit the stool. In fact, they were unusable, so our stools are put together but missing some of the support from the screws. I filled out the paperwork required to get additional screws if you have any parts missing, and that was a couple of weeks ago. I've not heard anything back from the company, so thus far I'm very disappointed with the customer service.

The stools do look pretty nice, but whether or not they will hold up is another question.