It’s a beautiful fan. I’m now in the process of installing it, but there was no manual or install instructions in the box. At 7:54PM on Saturday, I called customer service  and the gentleman who answered said he would look on the manufacturers website for some sort of manual that he could email to me.  I waited and then the phone on my end started ringing. By now it was 7:59PM. A voicemail came on so it seemed he was rushing to leave work at 8PM so he left me hanging. Of course I hung up, called back, and got the “sorry we are closed” message. Very poor customer service. I’ve bought from you guys for years now and this was super disappointing. I know this review should be about the fan but I can’t truly say how it is because my experience tied in with it is soured by such poor service. The gentleman who’s installing it is an electrician so I’m trusting it will be nice once he’s finished installing it.