This chandelier is absolutely stunning.  Yes, as all the other reviews have pointed out, it is indeed quite a chore to hang the individual crystal pieces, but unavoidable and the effort pays off with a beautiful result.  Also, the customer service from Wayfair was first rate.  I did not receive any extra crystal pieces when it shipped.  I let Wayfair know about this and they quick shipped (2 day) 10 extra pieces to me right away!  That is good customer service.  I will definitely purchase here again.