I’ll give the style and look of this bed 5 stars. And the service team gets 5 stars, also. Overall, gave it 3 because of the trouble we had with assembly. Had to request new foot posts because they didn’t line up correctly with the side rails - those were shipped out promptly and we had them within a week. Replacements helped but the routed areas, dowels and bolts still were in the wrong position. We ended up using deck screws to attach the side rails to the foot posts because we we couldn’t wait any longer to try to resolve more parts issues.