The first bench I received was badly damaged. The wood had splintered under the left leg which made the leg very loose and unstable. I emailed Wayfair and told them the situation. They immediately sent me a new bench and I received it within a week. All I can say is "WOW". The customer service is impeccable and quite unbelievable. The bench is beautiful and fits at my small dining room table perfectly.
Love, love, love Wayfair!!!