To start, this bed shipped one week after I placed the order. I finally got the bed delivered and they did not send the headboard. They sent half of the correct pieces and did not send me the full item. I asked the delivery company why there were three slender boxes and how there could be a headboard in there. The man responded with this is your full order. I had hired someone to come build this bed only to discover that Millwood Pines royally bombed this order. Now I have guest coming over and they have to sleep on a mattress on the floor. Worst customer service to date. Would not buy from again.