Love this fan! Looks beautiful, high quality, VERY quiet and STRONG! I did initially after set up have an issue with a loud ticking sound, we tried the balancing kit which wasnt really taking care of the problem, after a bit of trouble shooting we loosened that mount just a tad on the ceiling and that seemed to do the trick. I think it was maybe pressing into the drywall or something? not really sure but its quiet as can be now!