I ordered 4 of these, the chair back to one of them was shattered...called customer service and without any hassles they ordered me another one however it’s going to take 6 weeks to get. Putting them together was a huge challenge because where you attach the back to the frame (6 screws) the holes didn’t line up AT ALL!!! After some retro fitting and finagling I was able to put them together. The way the seat attaches is very sketchy at best...they look great but the overall quality isn’t what I expected.
UPDATE customer service is AWESOME!! She told me 6 weeks for the replacement part...arrived in one week!! Thank you!!!