The first chest of as damaged. I called and spoke with Brittany T. She made all the arrangements for a new chest to be delivered. The new one arrived and it’s great. I called yesterday to personally thank her but a phone person said they didn’t know who she was. 
So, if you know who she is tell her thank you. Taking care of this by phone was much easier than trying to do it online. Human to human is much better. I really miss that