EDIT:
I was on hold for an hour and 45 minutes with NO answer. This is really sad. It's impossible to get help it seems. I have 3 young children, and I work. I actually cannot stay on the phone ALL DAY. It's ridiculous to not offer online support in 2020, and expect people to stay on the line so long that they eventually say oh well. I guess I'm out my money. 

I'm pretty disappointed with this purchase. It came with no directions, no hardware, and missing a leg. Customer support online says I have to call and speak with someone, and of course customer service is closed now. It's just frustrating. It looks like a decent bed, I wish we could use it.