I love Newair! I'm a cigar lover. I bought my first humidor 4 years ago and it was a newair humidor. The quality in this thing was outstanding. I loved it, however, it was too large for me, (held over 400 cigars). As I only have about 100 cigars at a time, I decided to sell that unit and buy a new 250 storage capacity Newair humidor. I'm the cigar community, newair is highly regarded as the Lamborghini of humidors. Anyone who's anyone has one because of the quality. Now after just over a year of owning this new humidor, I found a small humidity leak. I contacted newair and in less than 5 minutes, they informed me they would send me a brand new unit to replace the defective one. (Defects can happen to the best of brands), but what matters is how that brand responds to the defects. I'll be a newair customer for life.