I purchased 2 lifetime coolers and they both warped to the point where the lid couldn't seal the cooler. Contacted customer service and they eagerly are replacing the coolers with the new redesigned cooler. Couldn't ask for a better outcome, so happy I gave them a chance to help. Brenna was my agent and was wonderful.
On a sidenote, I have been looking at Kayaks, saw that Lifetime makes those also and have now moved them to the top of my list solely as a result of this transaction. Great Job!!!!