I had high hopes for this awning, but it all went downhill quickly. It started out with the box in which it was packaged being too weak with the ends opened and some parts scratched. Next, was the absolutely horrific excuse for instructions. Just how hard is it to have detailed instructions with decent pictures and explanations. As for the overall quality, I think it lacks terribly. The 20' long awning droops and rubs on the hardware of the two center brackets, even with the center roller assembly. No doubt that this will cause issues with the fabric. The center arm was installed backwards and had to be removed and turned around after the awning was already installed on the house. So far, I have not been able to get the motor to work in unrolling or re-rolling the awning. I feel like I have wasted $500 on this product.