I NEVER purchase furniture online - the hassle of returning an item that doesn't work out is really super annoying, however, I've been looking for the perfect accent chairs for a really long time and I couldn't find exactly what I was looking for so I decided to take a gamble on this chair.  I have to say that given my low expectations for success of this chair that I was actually pleasantly surprised with the quality for the price point.  They are a little on smaller side for an accent chair, but that is what I needed for my space so it worked for me.  They are also a little on the firmer side, but I think with normal use they will soften.  I am giving this chair a 4 out of 5 stars only because the color (gray) I ordered was not nearly as dark as the online picture described, otherwise I'm happy with this purchase.