We have yet to receive all of the boxes without any follow up email that it would be delivered in multiple shipments or information about when they will be delivered. 5 boxes came 1 day, 2 the next. That was 3 days ago. We removed my daughters current bed and opened all of the boxes and then realized there are parts and instructions missing. The remainder still has not arrived. So now my daughter has no bed and her room is filled with bed parts that we can do nothing about. According to a wayfair email, my item was delivered. A call to the customer service number has gotten nowhere because of covid.