Wayfairs delivery SUCKS.  Ordered a bed for my daughter that never showed up. After asking to speak to the manager, the customer service rep refunded my money. But why did I need to request an escalation Should I pay for something I never received. Fast forward 2 weeks later I ordered the bed again only for ONE box to be delivered  customers service is adamant it only arrives in one box. I brought the same exact bed for my twins. One came one didnt, so I know it comes in 2 very large boxes. I also told the customer rep that the tracking says Box 1 is out to delivery, but she cant see it. Interesting.  Now Im sure I have a fight on my to get my money back or the whole bed.