My wife had been looking at this chair for several months. The price went from $289.99 to $419.99 in increments. On Thanksgiving Eve, another website showed it on sale for $294.99 so I tried to order it but it kept bringing me back to Wayfair for shipping at $419.99. I called Wayfair customer service and after they verified my experience I was offered the same chair that had been opened and returned but not used at a very attractive clearance price. I ordered the chair and received it a couple of days ago. The chair was brand new, just that it had been opened. We really like the look of the chair in our bedroom. The chair back sits very firm. Using the included lumbar pillow helps with the firm seating. Overall, we're pleased with the chair and the customer service when I called was very helpful and courteous.