I love my Barista Express and Breville's quality and customer service. I am on my 2nd machine as I wore my other one out, and it did not work anymore. Call Breville when that happens and they will take care of the situation. I also bought a Breville toaster oven and am just as happy. Great company with great products and customer service. I'm glad some companies are doing the right thing, when so many don't today ! Larry NYC