My experience with Wayfair has been awful. I ordered a toilet and my contractor installed it and it did not work. Then when I went to order another one it was out of stock. I had to order a more expensive one and Wayfair. Every customer service representative including the managers said sorry we can only give you a 10% discount and it is not our problem that your contractor had to redo the work. They take no responsibility for the products they sell but they get all the financial benefit.