I was skeptical about this recliner because the price was so low. We were buying it for a basement family room so didn’t want to spend a fortune. From the previous reviews, I gathered that it was a nice quality for the money. But I purchased the insurance in case it ever fell apart! It came packed well and was very easy to assemble. The seat is very firm but we like it that way. The material is soft and a nice medium, neutral gray.