I was so excited to get my steamer and loved it at first but after a couple of uses the black rubber piece that connects to floor head broke a loose. Wayfair sent another and that one did the same thing. I then called the company and they sent 3 replacement rubber pieces, which is kinda hard to put in. I anticipate those will break also. Overall Im disappointed in the product and wouldnt recommend it. Im looking for a better floor steamer because the concept of a floor steamer is something that I really need in my home.