The bed itself is really great and I really like it. My issue is with the shipping process that I had to deal with. A few pieces of the bed came broken and  meant that I could not put it together right away. The return process was fairly simple, I just had to let them know what I needed to have sent. I sent a picture of the broken items and requested new pieces. A few days later I was baffled to receive a whole new box of items and not just the pieces that were broken. I now have extra pieces that I do not know what to do with and the replacement pieces were still slightly damaged but usable. I would also recommend getting a thinner mattress to go with the main part of the bed so that you have more of the backboard visible and available to lean against. Other than the shipping, I am very happy with this product.