GOT MINE LAST XMAS AS A GIFT..... broke 11 months later.  READ THE REVIEWS OF ONLY TOAST FUNCTION WORKING, AND REALIZED THAT KITCHENAIDE WILL STAND BEHIND THEIR PRODUCT.  LOOK FORWARD TO WORKING WITH THEM TO CORRECT THE PROBLEM.  CONSIDERING THEIR REPUTATION, & THE FACT MY PREVIOUS ONE LASTED 12 YEARS.