I purchased this bin on a Tuesday and received it the very next day. The unfortunate part is that it arrived lacking the springs which make the lid functional. I wrote the company asking where I could find these exact springs. I assumed I would never hear back (And I didn’t), but to my surprise, just 4 days later 2 springs arrived in the mail ! It is this kind of customer service (Rare these days) which will make me a lifetime customer. Thank you Hefty and HMS!