It is a Christmas gift, so really haven't put it together or used it yet, but I did open the box & peeked inside.  It looks good (inside the bubble wrap) & it arrived promptly!  I not only received a complimentary phone call informing me that it would be delivered, but Wayfair also followed up with a phone call to see if it was delivered as promised, and to get my feedback.  I was not home at the time, so only got the voicemail.   I would definitely recommend Wayfair to anyone looking for quality furniture with great customer service.