The chair itself is a good solid chair. The main issues that I had were not wholly due to the standard of build which can be a good bit hit and miss. I ordered the chair back in December and DHL managed to lose it en route. To be fair Wayfair were excellent in their handling of the matter and subsequently sent a replacement however the chair received was so badly constructed I had to send through a complaint regarding the condition of the whole chair build. Again Wayfair were excellent in their handling and immediately organised a third chair which I am now the happy owner of. This could have so easily been a very bad review but I am more than happy to say that the chair is fine but the actual service received from Wayfair was excellent.