I purchased a house where this model was installed.there was an issue with water flow.customer support was outstanding.received replacement parts to repair. Finally they replaced whole unit. Worked without issue for around 6-7 years until having flow issue again. There is old water lines in house and do believe they contribute to issue. Is very durable and people in my house are very hard on appliances. Finish not tarnish. Some our the design nooks and cranny make cleaning little more difficult, but they also give character. So there is the trade off. I would probably buy all my fixtures from this company. Just because of the fact that they stand behind their products.that makes me a customer for life.