The service center staff were very helpful.  However, this is the third time I have tried to get the products I ordered but to no avail.  I was promised a 20% coupon for my inconvenience but no coupon was received.  I have order the quilted fabric pillow protectors for the third time.  I you do not step up to the plate then I will not only be frustrated and annoyed but I hesitate to order from your company again.