I bought this particular vacuum because I had used one at a friends's. I ordered mine on June 23rd and received it the next day! I was so excited! Three days later my friend called and said not to get the vacuum because her battery stopped charging and she had only had it for 4 months! Well, I kept mine thinking hers was a fluke but nope! After 4 1/2 months, my battery has stopped charging! I have tried to call the 1-800 number but it keeps saying "due to weather" they are closed and to call back. IF someone has any suggestions about what to do, please let me onow. I reallly liked this vacuum when it worked. Everything about was great....except now, the battery!