Ordered this and when it was delivered, the box looked just fine. When opened, the handle was bent and unable to make straight. There were lots of scratches and dings. Looked like it was a returned item from someone before. They sent out a new one, but I have to box the bad one up and send it back. Originally I was having to take to a FedEx facility (closest one to me is 30 minutes away and an inconvenience). I called in and the second lady was nice, sending me a ticket to have FedEx come pick it up. It is still an inconvenience because I have to box this big thing back up, tape, etc. Just not thrilled that any inconvenience is put on me. It probably costs more for Wayfair to ship it back and pay to have FedEx come to the house to pick it up when they are probably throwing it out anyhow. I would have donated it somewhere versus having to box it back up and the inconvenience of it all. I sent pics in of the damage so it's obvious that it's in bad shape.