I have used crockpot for ages! my first one lasted FOREVER. Like 15 years! When it finally bit the dust a few years ago, I bought a new one. After a couple years, the crock cracked and it seemed to be wearing out. So a few months ago I had to buy another new one. This mushroom one was pretty! I bought it, and after 3 uses the crock cracked. I'm super bummed. I just went and bought a different brand. But I'd really like the replacement crock! when I searched the serial number it said "no product found."