My Cafe refrigerator was delivered today, but had been damaged during shipment.  Part of the control panel was broken off, likely causing the hot water feature to not be functional.  There were dents in the doors and one of the door handles could not be attached properly due to a stripped out screw.  Water dispenser and precise fill worked well.  Connecting it to the app on my phone only took a few minutes and seems to work well for setting temperatures.  Once everything gets replaced, I would assume that the overall rating would go up.  Until then, it is an expensive fridge that is not fully functional upon arrival.