The chair sparked and caught on fire in the area where the power cord plugs in. Thankfully I was home and in the chair when this happened so I could quickly unplug it... can't imagine what would have happened were we not home or if the kids were in the chair... the manufacturer said they would replace the chair, months later said they "can't" (won't) replace the chair because it has been discontinued (I see the chair still for sale on Wayfair...). They then said they would send a tech out to repair the chair, it has been 3 months since they said they would call a tech call to schedule. Nothing has been scheduled and my 8 email attempts for an update have been ignored. Wayfair has lost a long-time customer (although they obviously don't care) and customer service has gone way downhill recently as seems to be the feedback for others I've spoken with.