I was disappointed in the bed I ordered. My granddog has one that my dog loves. So I ordered one. She had a little accident on it so I threw it in the wash. 
When I took it out of the washer the vinyl backing had disintegrated. 
Your company was very helpful offering to replace it. But my concern was that it would happen again. So in the end I just received a refund.
I'm not sure if it was just a one time thing but your customer service was very good.