We have a lot of Simplehuman product in our house that all work great, and we love the look of these new ones! It fits nice in our space, and the matte black looks sleek. The slow close step feature though only lasted two weeks, for a can that is in our bathroom and saw minimal use. Now there's some part rattling around, and I questioned canceling the second can that had yet to ship in case this is a bigger issue. I trust though that they have good customer service and will get back to our request for some support on how to fix it soon. Hopefully this is an isolated instance, and our other can will last the 150k steps they claim, because all of the small round step cans work great!