The tile sample was exactly as described, but took 11 days to arrive.  The sample arrived broken, I hope my order of 140 square feet arrives in better condition. The timing is difficult. 11 days to receive the sample and then told to expect  about 2 weeks to get the order delivered. 

Pros: The sample was exactly as described.
Cons: Took 11 days to get the sample and then told to expect about 2 weeks for the shipment to arrive. I asked how long it will take to replace broken tiles, again about 2 weeks. The contractor wasn't impressed.