Overall the bed is nice and fits our needs. But Wayfair's service has been horrible. We ordered the Bed on April 22nd and the bed was set to arrive by May 8th. That day came around and it got pushed back several times. We finally received the bed May 28th, only to be missing the slats. Kind of hard to have our kids finally sleep on their new bed with no slats. I called, sat on hold for an hour, finally got someone on the phone to be told the slat box is missing and will come in a few days. It never shows up so I call, sit on hold for an hour again, to be told the slats are in Houston and I will have someone personally call you from the freight department. Never heard back. It's now July 7th and we still have no slats and cannot put the bed together that we spend over $500.00 on.