I was very excited to receive this item because it looked really great on the website and my four year old loves to read, but when I seen it in person I was very disappointed. Two of the fingers on the left hand are chipped, the eyes have holes where the pupil is suppose to go, I am not sure if maybe it was made like that for a reason, the mouth and nose are distorted and dirty looking, and the dress has holes as if the paint chipped off. I was going to return the item but my four year old loves it due to the book it is holding, and had a meltdown when I started packing it up. I was able to at least receive a 20% discount which I am grateful for, but due to all the imperfections, I believe I should have gotten at least 30% off.