Really terrible service experience. My chaise was delivered to the wrong address where it sat for 6 days. Neither Wayfair or the freight company felt a sense of urgency to solve the problem despite calls from both myself and the owner of the home where the piece was delivered. 6 days it sat there blocking their front door, neither of us owning a large enough vehicle to transport it ourselves. Once we determined no solution was coming, we decided to carry the large box the 3 city blocks ourselves. Each time someone stopped and stared I let them know, it's Wayfair the shipping is free. 
I let Wayfair know about this experience and their response amounted to, "sorry about that."  
The chaise itself is fine. The service, awful.