It took us 5 hours to build this product and it looked great once it was finished! But then we went to turn on the fireplace and it did NOT WORK AT ALL!!! We tried turning it on manually from the front of the fireplace, tried turning it on with the remote, switching the outlet around, plugging in different spots and NOTHING. I submitted a request for a new replacement fireplace so hopefully I will hear back soon.. it’s insane how long we spent building a product that ended up being defective. I was so excited about this product but then was SO upset and disappointed with the final outcome.

Edit the company sent us an entire new replacement so we are happy with how they resolved things! Fireplace is working nicely now.