I purchased this Wall Mirror and it came as promised in two days.  It was well packed; however the mirror had a crack in one of the small beveled mirrors surrounding the large mirror.  I called Wayfair immediately and was connected with a lovely customer service representative.  I told her that the mirror was damaged and asked what my next steps should be.  She immediately apologized and ordered me a replacement while on the phone with me.  I asked how I should return the broken mirror and she told me not to worry -- the new one should be at my home within two days.  In two days the new (perfect) mirror arrived.  Wayfair followed up with an email.  Excellent customer service.  I will buy from them in the future!Pros: gorgeous, stunning mirrorCons: due to its weight it was somewhat hard to install; however hardware was included.