I live in an apartment so I obviously don't get to choose my appliances, but this product was installed in place of a separate microwave and oven. I was nervous at first, but I don't really cook/bake much so this is fine for what I need. 
Here's why I'm writing this review: When I switch from using the rack vs the plate, it shouldn't be a two-handed job to remove the rack and find where to set it. It's just four hooks holding the rack so I have to bend down and lift the whole rack before pulling it out. This could've EASILY been made simpler by just doing a tiny suspension rail along the sides so I could slide out the rack - like how you move the racks in every other oven...
It sounds like such a small thing to complain about, but when you have to do it constantly because it's my microwave and my oven, it becomes quite irritating.