The lamps are really nice HOWEVER...they were obviously a return that was never open to repack.  The lamps were "packed" in desinegrated styrofoam and the bottom had to packaging on the bottom thus cracked.  The shades were not wrapped at all, a bulb was missing and one had to be put together as it was so loose.  
I talked to Jeff at customer service who was great however he could only credit us 25% which was not totally acceptable in retrospect.  I do not know how to send photos via the computer just texting.  When items are returned they need to be unpacked and repacked in a responsible matter.  I