Customer service and delivery is excellent. The sofa itself is very nice, beautiful style, firm and comfortable. The only problem is the color is not at all what is in the picture. Picture looks like a creamy off white or ivory. The sofa I received is for sure a grayish tan color. The color in picture is what I really wanted for it to fit in with my other décor ....the sofa I received does not match anything in the room so I will have to do some extra work to make it work. I would love to have had the sofa color in picture and due to size etc just too much trouble to return. I would give 5 stars if the color was more like picture.