The delivery was prompt. The box was open but the mattresses was intact.  My husband and myself were able to get it up a flight of stairs ourselves.  When the mattresses opened no odor was present. Our old mattresses was a very good mattress but very old, you can tell the difference between a expensive mattress and this one. It is very firm and you can feel the coils when you press down on the mattress. I will be buying a topper for it.  My husband likes it. I will need to see after I get a topper. Not a bad mattress for the money.