The only downfall was that it came shrink wrapped, which had a certain smell to the product "off-gassing" for a few weeks. Buying a organic chemical free mattress puts alarms off when you have a smell from the packaging, but thankfully it went away. The shipping was off due to COVID and FedEx backup issues, but the customer service was very helpful and responsive of all our questions. Very comfortable and our child likes it very much. Reasonably priced given the fact that its not stuffed with harmful chemicals, would highly recommend.