I ordered four chairs and the first two showed up and everything was great.  Well made and easy to put together.  The next box showed up and it didn't have any hardware.  I called Wayfair who said they will send that right out to me and I should have it in a few days.  After 7 days I called back and they stated that the hardware didn't go out yet.  This could be weeks before I get the hardware.  The customer service area can't get the shipping area to do anything.  The customer service rep couldn't understand why I was upset and really couldn't help me or speed up the process.  
This company just doesn't get it.