It said medium. This needs to be corrected to firm. Since I got it I have yet to feel memory foam. It is hard and my back hurts everyday when I wake up. To return I have to pay 75 dollars to you and I don’t get my full refund. This is absurd. Don’t waste your money on this mattress. Don’t get started on trying to call customer service they don’t help they said “there’s nothing I can do” I am actually speaking to my lawyer to see what we can do for falser advertising. Since I record calls like they record me. I have those, where they tell “sorry I can’t do anything. Then I asked to speak to supervisor. She said “why he finna tell you the same thing but aight” I was confused as to why make the comment. Don’t waste your time in this bed sleep on the floor instead if you thinking of buying this bed. FALSE ADVERTISING