The chair is very comfortable and came in good condition; no scratches but the box was a little beat up. I bought the grey with chrome accents, which is true to color with the photos. The product description on the website says there is a tilt-lock, but there is none. The mechanism on this chair is different from regular office chairs which usually have a function to recline (tilt) and to adjust the height. This chair can only adjust height but it cannot recline. Its not a huge bummer because the chair back is comfortable enough to lean on. I wished it was true to the description.