Was a bit skeptical ordering a bed from online other than purchasing from a traditional brick & motor store.  However this mattress came highly recommended from a family member, so I decided to give it a try.  I sure am glad I did.  It's only been a few nights and I feel like I am sleeping better than I have in ages.  For those that are used to sleeping on softer or older, worn out mattresses, I would recommend seriously giving this a try.  As of this writing I cannot really say anything negative.  When the mattress arrived it was a bit heavy to move around and unroll, but that is no fault of the mattress itself.  Though an average person can unpack it alone, as I had to, better to have someone help you, if anything to make it easier to unpack and unroll.