The box it was shipped in was open and re-taped and mostly open.  It was a bit of a pain to unbox.  Once unboxed the mattress did NOT look like any photos.  Imagine expecting a grape and getting a raisin.  I know it takes time to "expand" but technically this is an innerspring mattress...  it shouldn't need that much time to expand.  It seems like there is a bit of a pillow top.  That part is bigger in surface area than the mattress itself so it hangs over the edges (like a muffin top).  It does not look pretty...  however, it seems firm and hopefully will be better than it looks.