We love it, and hope to be able to use the one that came damaged on the corners above the television, which Wayfair kindly replaced, free of charge.  The photos show the damage, but a new unit is on its way from Wayfair.
In other words, the first was damaged.  A new one is coming.  We were told to keep or donate the first one because of the damage.  By hanging the first one above the TV, the damage will not be visible, and our storage is doubled!  Cool!