Love this! Mine came intact, a small little nick but nothing too noticeable. I am very handy but after reading the reviews I decided to go with the professional install through Wayfair. So glad we did it took him 3.5 hours and he was moving efficiently, he did say because of the way our studs (Our house is only 2 yrs old) are he did not feel it was enough support with the bracket that came with the unit so he used two additional anchors. It was so nice to just come out of my office and bam it was done. It feels pretty secure on the wall overall just ascetically pleasing.