We were not sure what to expect when we purchased this online.  But, from the reviews we read on this site, we decided to take a chance.  We are extremely happy with this purchase!  It is exceptional quality for the price.  

Pros: one of the foot stool cushions had a little flaw in the material.  I asked for a replacement, and it was sent within a week.  I did not need to send a picture or send back the cushion.  Now, that is customer service!!
Cons: NONE