The whole experience was great.  The sale was amazing. Free shipping and it arrived 5 days early. It was my first time using wayfair and I will definitely use again. The construction of the couch is great. cushions  are pretty firm on the seat. Everything came in one box, nicely  packed. Super easy to put together kinda clicks Into  place.   The protection plan was 30 bucks for 5 years which I thought was pretty good too