Soft back pillows and firm enough to keep its form for a long time, exactly what I wanted and I love it so much! Only complaint was that assembly was sort of not well put together, I had to create my own holes in the bottom fabric  on some parts to screw the arm rest and back rest into the couch and attach them, not like you can see it since it’s inside of the couch but just thought they would already be created so that’s why I gave 4 stars.. Otherwise definitely worth the money and love it