First this is how my ordered arrived from the freight carrier! Box had been re-taped in several areas. As you can see the mattress is not protected in the box. While the mattress was not punctured the plastic surrounding it was filthy which meant I had to open it in my garage and carry the mattress inside so that the dirt would not get on anything in my house. With that said the mattress is perfect and sleeps comfortably. It was bought to replace an old mattress in a guest bedroom. Price was excellent! Wayfair please address how these mattresses are packaged to ensure a better delivery.