I wanted to love this couch. I searched for weeks for a couch that had firm cushions. I had back pain from sitting on my former couch due to cushions sagging after 5 years. I visited numerous local furniture stores and they were all soft. I searched Wayfair for couches with “firm cushions”. This came up. I read a lot of positive reviews. I figured a $900 couch would be a safe bet. When I first sat on it it felt ok. After 2 days the cushions were so saggy it was worse than my old 5 year old couch. Wayfair wants $140 to return it. Last resort, I had to purchase a couch seat support device. Literally a wood plank that sits under the cushions. This is totally unacceptable for a brand new $900 couch but I like it otherwise so oh well. A very disappointing purchase overall.