I've only had this chair for one day, and it's great so far. Comfy and exactly as pictured. My only complaint has to do with one part of the assembly: removing the black cap from the gas lift (see picture). I tried so many different things. Really frustrating! So I wanted to share what finally worked for me in case anyone else has a similar problem and comes here looking for tips. I used a box cutter to cut a half-inch slit at the bottom of the cap (the cap opening, not the closed tip), and then I was able to wedge a flathead screwdriver under the slit and start lifting it upward. It came off in pieces, but it eventually all came off! (Just be super careful not to cut yourself!)