This couch is awesome.
Service: We paid for the delivery and it was totally worth it because they set up the couch in 15 minutes, took away all of the boxes and packaging and were very polite and professional.
Couch: the actual couch is so soft and doesn't require any breaking in, its like laying in your favorite pair of jeans.

My only comment would be the chaise is a bit short if you are a taller person.