The chair is beautiful but I am very disappointed with the quality. One wheel and the base were broken when I received the chair. I requested a replacement part and quickly received the base from Wayfair. I added the existing wheels onto the new base and it appeared to be working fine. But the same wheel broke of again. (There is only one welding joint on the rim of base, which makes the wheel fragile). This is the chair that I use for my WFH set up so it has only been an inconvenience, and I am still unable to get through to customer service because they are too busy.