This one star review is a reflection on the manufacturer, not Wayfair. The bed starting sagging in just a few weeks. We purchased the same bed in twin  queen, the twin is amazingly supportive and soft at the same time but the queen does not have the same feel, at all. They need to add more of something to give all size beds the same support and comfort. Wayfair did us right and exchanged it until we were completely satisfied. Peggy, our case manager was helpful beyond belief. Always checking in and providing updates on the new delivery. Her follow-up could be a template for any department in any company!! Wayfair is lucky to have someone like Peggy looking out for their customers satisfaction. Her genuine desire to make sure we were completely happy with our purchase has me continuing to buy from Wayfair. Lets face it, we all have those sites that we no longer shop because they dont care....Wayfair has a loyal customer right here in sunny south Florida. Thank you Peggy and Wayfair.