I bought 6 of the cream chairs.  Love them, and they are as described.  I put them all together myself.  Had only one issue with one screw with one chair...it was missing the anchor insert that you screw into.  It had fallen out of the predrilled hole, and is rolling around in the back support (which is sealed and not accessible.)  My guess is that it simply came unglued and fell out during shipping. Without it there is nothing to screw into...just the predrilled hole, which is too large for the screw without the anchor. The chair is secured with the 3 other screws, so I'm not too worried about the stability of it.  They're comfortable, look great and were a great price point!