I ordered open box with the expectation that it may have slight damage. It came looking like a truck ran over it. A few of the pieces are so damaged they are unusable. Some pieces are missing so I can't put it together. It would be embarrassing to have it in my house. When I contacted customer service, they said that's the risk of buying open box. An unusable product? I've bought from Wayfair for years; as an interior designer, I often buy pieces for clients. A 25% discount for unusable product is horrible customer service.