We are new customers to Wayfair and have to say we were very impressed with the company. We purchased a Rosina desk and when it was delivered the outer box was damaged, and a few of the desk parts were broken.  We went to the Wayfair website and filled out the form for the damage, included a few pictures of the items that required replacement, however, we received a complete desk within a week of submitting the damage report. 
 We highly recommend shopping at Wayfair, they stand behind their products, and we look forward to shopping on the site again.