The quality of this etagere is very poor.  "Rustic" should not mean shabby.  Furthermore, it took my husband over three hours to assemble. The main problem was that the screws and screw holes were set so closely to the framing and the access to the screws was so restricted that it was extremely difficult to use a normal Phillips screwdriver or electric drill to drive them in. The angle was not direct and it was extremely difficult to drive in the screws, and the shoulders of the screw head slots were heavily stripped.

We would send this back but what a hassle!  You need to step up your quality control!!