Well Wayfair though I do like this fan, it has some of the WORST directions ever. I wish I knew which wire that was labeled “Gary” was supposed to connect to. Also, the fan was. Missing several crystals. However we were able to find a majority of them in the box and were able to reattach them. One hole will be without. For the price of this fan , I also think you should contact the suppliermanufacturer and address this issue.