Holes in box upon delivery. Damaged. The delivery didnt even show up to my door. They blocked the mail in building. This product weighs over 100 lbs. And they just dropped in lobby. I have a 3 story walk up, and I had to call and get 2 people to come over and deliver it to my door.

I did get the parts replaced. Its a lovely bed with sturdy support. Customer service was super helpful. Really sucked to dismantle and re set up.