Wonderful customer service. First order came with missing parts and they immediately sent out a new bar stool. The Bar stools themselves are very nice and solid, and the color is perfect. The one thing that I do worry a bit about is the seats.....they seem a bit "squishy" and not firm enough, but time will tell. I would call the color a gray blue, which goes with our decor just perfectly! Had a little difficulty putting the first one together....directions are a little hard to follow, but once you do one, its easier!