We had the white glove service and it was wonderful!  Very professional set up - they handled everything easily.  The bed is gorgeous - super sturdy because the drawer isn't attached to the bed.  Because it's a separate piece, there's no worry about it slipping off it's groove if we move the bed.  Also - the drawer is a little shorter than we thought - it's about 1/3 of the depth of the bed (just to where the first platform support rests).