The piece is great overall - rich color, feels solid - but one of the arms was damaged, we’ll have to glue it and touch up the paint. Luckily, extra paint was included! Would normally have given a 2 or 3 but the touch up paint makes DIYing this easier, so giving a 4.

Update I emailed the furniture maker after receiving the bed and they called me back within 1 business day. They confirmed what needed to be replaced and mailed it out within a few business days. No cost to us. We only needed our power drill to do the replacement ourselves. Everything looks great! Added photo showing new rail. Giving them 5 stars.