I ordered these stools and they were delivered within 3 days.  It took a while to line up the screws to attach the seat to the back but these chairs are sturdy.  One stool had an area where the fabric was pulling away.  I called customer service and talked to a gentleman that was beyond helpful.  He apologized for my inconvenience and had another shipped to me within 24 hours.  It was as easy as that.  He even walked me through the website so I had a better understanding of how to manipulate the site.  I'm very pleased with my purchase.  I'm currently looking for a desk.  I won't hesitate to shop for it on Wayfair!!