If I could give half a star or even a quarter of a star for this review, I would. One of the bars that the mattress lays on was an inch too long, therefore preventing assembly (support beams would snap from how long it was). 

When I contacted support, I was blamed and told I was assembling the bed wrong and was offered a 10 refund on an almost 200 purchase. Unacceptable business practice, and um, yeah PROBABLY not the greatest idea to blame a customer for a manufacturing defect. Wonder what genius thought that was a good idea. Got my full refund though (after a nasty email was sent, of course)!