I bought this bed for my daughter for Christmas for her room in our new home. After multiple delays we are finally getting into the home. The bed frame has been in its box sitting where the delivery driver left it in our garage. We finally got to open it on Wednesday 5-3-17. I noticed some rusty spots & scuffs I figured would probably wipe clean, then I noticed the dents and finally two broken spindles on the bottom of the frame. I really feel there is no way I received a brand new product. Disappointed doesn't cover it. I hope there is something that can be done to make this right.