the packing was missing the center piece of wood which is the core support of the whole bed frame.  Was lucky that my carpenter was working in the house and was able to cut a piece of wood in the dimension required.  Not easy to assemble and there were also scratches on the exterior wood panel.  All Modern gave me a refund of $50ish but did offer to exchange for a new bed.  Unfortunately the bed was already put together and would take more time take it apart.