The bookshelf itself is beautiful, but arrived chipped in several places and without legs and certain screws-- something we didn't realize until a handyman started assembling it for us. :( Customer service was nice, offering us a few options, (we accepted a discount, and they're sending replacement pieces). For this price point (a splurge for us), you'd hope that all the pieces would at least be included... Maybe make sure to look you have everything before assembling!