The rug looks great, although slightly different than online which I guess is to be expected. You can't always see all the variations in color online. My only complaint, which is not with Wayfair, was that the Fed Ex delivery man rang my buzzer (in an apt building) and by the time I buzzed him in which was about 5 seconds later, he had already left, leaving my rug in the lobby. I then had to carry it up 2 flights of stairs. Thank God, it was only 5 x 8 rug and wasn't too heavy. So Fed Ex and not Wayfair was the only problem. Otherwise, my experience with Wayfair was excellent.