This rug is absolutely beautiful. I love it. When I ordered it I accidentally ordered a second one. When I contacted Wayfair they were so helpful. They said to contact them when the rugs arrived and they would contact UPS and arrange for pickup the next.day. They did not charge me to send the rug back. I have ordered many things from Wayfair and they are an amazing company. Their customer service is awesome! They will definitely have my business for future purchases.