i bought this 2 months ago .thru trial and error i got it to produce a good hot espresso or cappuccino. 1. let the first cup go thru as hot water then when the boiler reheats it will get the temperature up by 12 degrees. this should give you a better brew and hotter coffee. i clean the coffee maker after each use. i run hot water thru it to get the filter and any grinds stuck in the machine. the steamer is very good & better than my EC155.i put a plastic cover under the cup for any leakage that may occur. enjoy.