First off, Wayfair's online ordering, service and shipping were great! As for this particular product, if you're looking for a stylish accent chair that will be more decorative than actually used, then this is the chair for you. The chair+ottoman looks great, perfect size, nice fabric, but not all that comfortable to sit in, even with lumbar/accent pillows. If you're looking for a comfy, cozy "captain's" chair, then this is not the chair for you.