I received the Hamilton Beach SureCrisp Air Fryer Toaster Oven about a week and a half ago.  I've air fried fish stick, made French toast and bake a small green bean, kielbasa dish.  After I got the hang of it, it worked perfect.  The outside does get hot! So, watch the top and the metal strip behind the handle.  I use an oven mitt not a pot holder.  Also, the fryer basket and tray don't slide in easily, it feels a little gritty.  This is easy to live with and I think will get better with use.  I would and have recommended it tp family and friends.  Some are already jealous.