I hate this opener. It doesn’t get the cork out with one try. I have tried up to 3 times and finally my husband gets his old hand screw opener and gets the cork. One of the bottles I tried and got half the cork out but when trying to get the other half it pushed the chewed up cork down into the wine. Drinking the wine with cork pieces in it was awful!!! 
I really like the cutter that comes with it and the bottle cap to keep the wine fresh.
Cuisinart usually makes great products but this one is a terrible failure.