Ordered a second one because the first looked great in our space and the matching setup was perfect.  Unfortunately, the second chair arrived with a leg broken off in the bottom of the box.  The condition of the box itself was OK, and the broken piece was a splintered piece of actual wood, meaning that it was definitely broken and THEN put into the box.  Fortunately, a few photos and a customer service chat later, Wayfair shipped a new chair and agreed to pick up the broken one.  Took an extra week to get it, but pleased with the experience of working with customer service.