Well, I was worried about delivery after reading some of the reviews.  It came on time, and the guys even carried the box inside and put the chair together and had me sit on it to be sure it was ok.  Fantastic service.  The chair looks really nice, the lever is very easy to pull.  It has wonderful lower back support...but, it's like sitting on a board.  I'm hoping it will soften up.  If it was just a little softer it would have five stars.