Just over 1 year old and faucet handle froze. Contacted moen for warranty. Must be understaffed and automated system gave option to make appointment for call back. Soonest appointment was 5 days later. Got a call at the exact day and time scheduled by automated system which left me on hold. After waiting for 15 minutes I decided to hang up and go buy a new faucet. Moens warranty doesn’t mean a thing if it’s only printed in the box and they don’t honor it.