I received a used/damaged machine.  I ordered this for my daughter for a Christmas present.  When I opened the box on Christmas eve, it was obvious it was a used, broken machine.  The packaging and the machine looked new, but there was a used piece of fabric someone had used to practice on stuck under the presser, and the presser will not move up and down to get it out. So disappointing, as she wasn't able to use it on Christmas as we had planned.