The ordering, delivery, and area set up were excellent. I am pleased with the design, color, quality, and design. The only element I find disappointing is that when the handle is pulled to extend the recliner’s footrest, it doesn’t fully extend automatically. It reached a 3/4 point which must be lifted by hand to gain the extra 1/4. I am pleased with the furniture overall and feel this may be a slight design or construction flaw or certainly an area for the manufacturer to improve upon.