I owned one that had the waffle grids with it, it never drained and the grids were harder to clean and the coating started to wear off. Called your cus.serv. line, girl told me could do nothing, through the websites, they told me to return it back to bed bth & beyond, even though I had had it for some time. Was very dissatifed, so I purchased a geo forman, well, that went back, horrible. Well, I said, nothing here that appeals to me, so I purchased another cusinart, but with no waffle grids. It drains perfectly and cooks a fine burger.  I am glad I decided to go with another one.