This grill ordered for my son in VA arrived with a defective lighted dial light. We contacted Monument customer service about it, sent the Wayfair invoice, delivery info and photos to Richard @ AWSglobal Monument cust svce, as requested. No response. No replacement part. 
Update: apparently, original CS contact left w/o handling our issue or telling anyone. When they finally responded again, they were very apologetic and sent replacement parts. Ultimately, all is well. 
These are GREAT grills. Good and hot. And we LOVE how the blue back light looks when grilling in the dark. It would be helpful if the goose neck on the light were longer. 

My husband loves his exactly-the-same grill, so this customer service hiccup on a gift was a disappointment.