I have ordered product from Wayfair several times and I have always been satisfied.  However, this is my first experience with a Wayfair "return", and I have to tell you that I am completely unsatisfied.  I was shocked to find out that you charge for returns.  For this reason I will refrain from doing any future business with Wayfair.  I paid $54 for this item, I am returning it, unopened, in the original packaging and my refund is for only $38.  Also, I have tried calling Wayfair for the past week only to find out that you are not accepting phone calls during the holidays.  You guys need to step it up...or you will lose all of your business to Amazon.  They are much easier to deal with!