TERRIBLE shipping and customer service at Joss & Main. We were giving our son this bed as a Christmas gift, all he wanted was "a ladder bed" and the site promised to have it to us by the 18th of December, so we bought it. Upon checking my account today, I realized the date has changed to January 9th. I'm sure it's too late to get him another one from a different place now, so I'm pretty upset. Even if this is a great bed, there are other honest companies that carry it. We have also been lied to about a bed that was promised to us in a few days, The Patricia Pax Panel Bed. The delivery date says December 8th but today is the 11th and no sign of the bed. DO NOT WASTE YOUR TIME ORDERING FROM JOSS & MAIN. I'm also going to write a google review because this company is terrible. Tried to use them to furnish my entire new house, and it has been one thing after another and I'm waiting on them with no help from customer service. Only gave one star because i had to. Should be ZERO!