The product arriving damaged is a very common issue. No matter what site you order from. This crib is not cheap, so for it to arrive damaged in the box is very disappointing. The crib itself is also cheaply made.
The box had massive scratches through it, exposing the furniture inside. 
The front railing of the white crib had black scuff marks all the way down the front of the railing with dents through the paint into the wood. 
They back side (head board) is scuffed as well.