I have only used it twice, but I already really like it. It has lot of grilling space so you don't have to rotate meat on and off the grill to get it all cooked like I was doing. I absolutely love the ability and the way you are able to raise and lower the charcoal bed to adjust grilling temperature. The thermometer was broken, but after notifying customer service, I received one in the mail quickly. Customer service was friendly and quick to respond. I like the grill and the company.