We are now totally Wayfair fans! Ordered this 1 piece Toto toilet which ended up being delivered 3 times! The first 2 times, the bowl was destroyed upon arrival. Each time a customer service rep from Wayfair provided the friendliest service and got a replacement toilet shipped out right away. Third time was a charm: the Wayfair representative requested additional shipping padding and the item arrived as intended: In 1 piece. Turns out the warehouse used the incorrect padding that was to be placed on top of the toilet, allowing the lid to bounce around freely and destroy the bowl. We have not yet installed the toilet but it looks beautiful. Wayfair's customer service certainly went above and beyond our expectations and made our experience 5 stars. Thank you!