This sofa is OK.  It's not super comfy, but it reclines, so that's nice.  I find the head rest portion to be a little too far back for my liking, so if I'm in total relaxation mode, I'm staring at the ceiling.  One of the backrests broke right after we got it and sat in it for the first time, so I think it was broken at delivery and we didn't notice right away.  Wayfair was very efficient in fixing the problem and provided us with the replacement part. Overall, the sofa is a 2/5.  If this were a rating of customer service I would give it a 5/5, hence the extra star for the sofa.