This is my second one of these machines. Bought the first one a month ago and could not get it to drain properly. There was always at least a quart of water remaining in the bottom of the drum. The bottom clothes had to be wrung out each time. Tried everything, minimal amounts of HE detergent, extra spin cycles, cleaning the drain hose (even though it was new). Finally gave up and had the washer replaced a few days ago. New washer, same exact problem! How can this be? I had them both professionally installed and double checked all of your on-line instructions. I am frustrated and extremely disappointed!