Just like most customers here, I don't usually leave reviews for stuff that I bought online, but when I do, its for something that's really good or bad. Unfortunately, this bed comes as latter.

To make it concise:

1. Pieces have arrived on 4 days apart when online "track shipment" has confirmed ground delivery. I had to call the center to make sure the last piece was on its way. Inconvenient. 

2. Mediocre quality, a few smudged panels and minor scratches here and there. I am reasonable. That's tolerable.

3. Defective panel. Drawer panel #2 pre-drilled holes were defective, treads too shallow, making adjacent pieces unable to be assembled. Not the first time online customers have complained about this issue. Even tried with HomeDepot replacement with longer screws without perfect outcome. Called for replacement. 

Hence the 1 star. 

2 stars for great customer service professionalism and communications.