I think your chat option stinks.  I want to return this item as it is not big enough.  I was going to order a different refrigerator, however since it so difficult to communicate with you regarding returning this item, I am not sure if that is such a good idea.  I have not opened the box! Could you please schedule a pickup?   I really cannot rate this item as it is not what I want.  I cannot say whether it is good or bad!