I will say it was a little confusing to set the product up, I had to go to youtube to find a video which really helped. there are a lot of little pieces included in the box which was intimidating. however once I got it all set it it worked out well. I was able to heat milk and have a frothy cup of hot coco with my little girl. she loved it too.  the machine itself is a good size, not too big so it doesn't take up too much space on the counter top. 

note* when we first opened the box the liquid that neutralized the system was slipped all over so we had to soak and wash all parts of the machine. I believe it burst during shipping. I will prob have to order more to replace it.