I'm a life-long Weber customer.  I've had several kettle grills.  In about 2003, I purchased a Genesis Silver B, which a rebuilt several times - appreciating the easy availability of genuine replacement / upgrade parts.

Finally decided to buy a NEW grill.  Of course, another Weber was the choice.  The unit seems nice so far, EXCEPT the door fell off in short order (really?).

Weber has provided a replacement door assembly at no charge; for NOW it seems okay.  Nevertheless this is a bit of a confidence-buster as designing a reliable door hinge seems to be a simple engineering task.

Time will tell now.  Fingers are crossed.