I ordered this item from another retailer. The first one the shipper called and said it was basically trash. So I tried again. This time it got all the way here, just to find it had split wood on the bottom and made the recliner useless. So I got my money back and ordered from Wayfair. It took some time to get here but was in excellent condition. The delivery guys were awesome. I will try to do most of shopping with Wayfair bc they care about their customers and their products. Thanks Wayfair.