The entire delivery process was a nightmare. After placing the order, there it sat. No progress in the shipping process. I had to call after 3 weeks of no tracking updates. I called every day for several weeks. Wayfair finally deemed the order was lost, then finally pushed a replacement order.  Then, 2 days after, I received an email notification that the order was cancelled. Further investigating, the original order was on its way. I finally received the couch almost 2 months after original estimated delivery date. Disappointed with the delivery process.  The couch is great, a little too firm for my liking, but, it looks great.