Arrived on time and the delivery people were polite and professional. The product looks exactly as pictured. Very well built and attractive. The upholstery material looks to be good quality. The cushions are quite firm but I have become accustomed to them. The only feature that is a little bothersome has to do with the design. The mattress folds under itself and the combined thickness is what supports the person sitting. There is a tendency to slope forward a bit when sitting. I am quite large so it's probably less noticeable if you are smaller.