bought this ice maker in November. It managed to keep up like a champ through all of the holiday parties. Then last month, it broke. It just stopped making anything but giant blocks of ice. I completely all the suggested cleaning and resets online. Still, not working. So, I messaged newair and they are sending me a new one. I'm hopeful that mine just had a glitch. I loved my ice maker. I'm still giving four stars for the ease of the customer service.