I really like this machine. The only thing I don't like is how noisy it is. This is my 4th espresso machine and this is the noisest. Makes excellent coffee and the froth is the best of all my machines. I would strongly recommend getting a larger frothing cup. The one that comes with it can get messy because the steam pressure is so strong it can froth up so fast it goes right over the top. So I switched to my larger cup with better results. The machine is large and it weighs approx 20 pounds. The cup warmer works very well also. If not for the noise this would definitely be a 5. I highly recommend this product. I would also recommend the 2 year service plan. It's a small price to pay for some peace of mind.