Wow. This couch is unbelievable. First off, I paid extra for the delivery to our door ($20) and it was so worth it. The deliverers were super efficient and friendly. They called me on the way there (arriving early and checking if that was OK) and brought the 2 pieces in swiftly. Upon ordering, it took a few days for them to confirm shipment was made and then another few days for them to confirm shipment date. As we were moving, I was concerned - but once it arrived at the local warehouse, we had plenty of options to reschedule if we didn’t like the date picked. It’s SO comfortable and truly perfect to be cozy in. I was worried it would be super low as others note, but it’s actually not as drastic as I thought. If you get the chance, buy this!