In the most part we were happy. We paid the 89 to have it professionally installed. So on the website it said it was a flat fee. When Angie sent their installer he was an hour late and then after getting to the hour and a half he says this is going be take longer then what they paid him for and it would be 10 every half hour he was over. It took 2 and a half hours and I had to pay him 20 just to get him out of our house. If he would have quit talking he would have been done in time. Happy with the product, but annoyed with the customer service. Flat fee should mean that’s all we pay. Spoke to a rep and she gave me my money back that I paid the guy and I suggested to them not to use Angie’s. It looks really nice with the 85 inch tv above it. Oh and FedEx didn’t bring it to the door. They left it on the other side of the house and it was heavy.