Love, Love, Love this hot tub!! I waited for 5 months to get it and thought it would never come! We have had it open for a week now and my 8 year old grand-daughter is in it everyday. We just plugged it in, since it is summer, but plan to rewire it before winter to utilize both pumps. The texture is not as smooth as a fiberglass pool, but it is not rough like I thought it would be. My husband was against a hot tub, but has fallen in love with this and says he sleeps so much better. Has all you need to relax! Open design gives plenty of room.