This is one of the most uncomfortable chairs I’ve ever sat in. There’s only one portion of the seat that is wide as stated but ￼it’s not the back part of the seat. ￼ There’s hardly any padding for support on your back and you can feel the wires. I have to use two pillows just for back support. All you can feel is the wood. It’s not padded well anywhere! You can feel the massage but not really the heat. If I could I would send the chair back.￼ Customer service was really great though. I received a used chair at first and they replaced it very quickly. Don’t let  the picture fool you. It’s definitely not padded like that.