What I loved best was the Wayfair customer service dept. When our fire pit arrived, it was damaged and we called customer service to see about sending it back for a replacement. We spoke to Nicholas B. , who was extremely helpful. He found a satisfactory solution to the problem, and out new fire pit arrived soon after.  I would like to mention that the pit came with lava rock. We wanted the blue glass, which I purchased elsewhere, but encountered a problem. The glass blocked the air holes for the propane, so it wouldn't light, although we followed all of the troubleshooting directions. We went back to the lava rock and it works fine. We were very impressed with Wayfair - because they are "way fair". We had purchased a kitchen island a few years ago, and were also happy with that. Now we are looking for some patio furniture to go with the fire pit! Thanks Wayfair for being the great company that you are.  Leslie and Steve Dollman  Pittsburgh, PA