Terrific firs time experience.  I had questions regarding the item I wanted to order, so I called customer service and spoke with a very helpful young man named Devin. He took the time to answer all my questions, do a little research and help me place my order. The Flatware set I ordered was exactly what was advertised and what I wanted.  It  arrived quickly, was well packed and in perfection condition.  So, delighted with my experience that I ordered Comforter sets this week.