We bought this particular model several years ago and over time little things began to break down, such as the sprayer sticking or the soap dispenser breaking. Each time Pfister would immediately send out the replacement. After having the unit for probably 6-8 years, not exactly sure how long, the actual faucet handle broke it's weld. With no receipt or documentation at all, and only a photo of the faucet on our sink, the professional customer service rep. immediately sent out an entire new unit with all four pieces, not just the faucet itself. We received it within 3 days. Such customer loyalty is rare in today's world. That was over a year ago and the new unit is working perfectly.