I gave it a two for a couple reasons. The first reason is that the product of the cushions are extremely cheap. They are extremely thin and when I sat on them to test them out, they have already kept indentions where I sat. Secondly, steps 3 and 4 on the instructions should be reversed. Reason being is when I did it in order, I had to back track just to make the screws go in correctly attaching the seat to the back of the chair. Third, I would rather pay a shipping fee than have to spend 3 hours on a mediocre product.