A complete nightmare. I placed my order on November 28 with fast delivery which had a date of December 3rd. I called customer service and they told me that it was running late but not to worry because the couch should be delivered on the 14th. The couch never arrived on said day but instead was delivered today, December 21st. I had a very important family dinner that had to be canceled because the couch was falsely marketed with misleading delivery time which means I had no couch for my guest. I sent an email to the seller but never gotten a response. The cushions need at least 24 hours to rise completely but from what I’m seeing so far, they are going to be very firm  THIN! For 1,000 to 
be spent this is ridiculous. ￼