You get what you paid for. It is soft, but the cushions don't feel the best. Free delivery was good, but somehow, in the warehouse, someone removed a couch from protective packaging and put some moving blankets over it, and the couch arrived stained. The mover's team politely placed a replacement order and removed the sofa. I had to wait another 2 weeks and take time off work again to sign for the couch. I had a sorry email after calling and texting Wayfair several times. A day before, I got another text saying that my replacement couch was removed from protective packaging, and I had to call and text again, only to hear from a representative: “I am so sorry. We cannot help you,” 
I replied that I was going to return it if it came stained again. To my delight, the couch arrived in the packaging. I am not sure it was worth the stress.