I’m giving this a 3-Star because the couch itself as far as assembly, comfort, size, price, and function, is a 5 star couch. The reason I had to bring it down is the packaging was beat to hell. Not sure if that was on Delivery/Shipping service or the way it’s handled in the warehouse. Either way it also gave me more questions about the durability of the leather.. I will say this though, Wayfair’s customer service and the way they resolved this issue was with CLASS and Urgently which I do very much appreciate and is worth being brought up!