Not sure why I continue to order from Wayfair second time I have ordered product from them I I’ve been sent defective or used items passed off a “new” the first incident was never resolved! I sent an email on this but I’m hopeful like the last incident this one will not be corrected either, the other cushion are full and firm, but that doesn’t matter when part of the set looks like it was pulled out of the garbage. This is extremely frustrating and unprofessional conduct to send this to a paying customer. Now I have to purchase a cushion, I’m furious!