I gave a 3 because although I was not happy with the product, Wayfair customer service was really great. When I first got the shipment, the headboard had a black stain on it which only spread larger when I tried to remove it. When my replacement came, the nail heads had a stray nailhead that was not aligned properly. Wayfair was extremely fast and easy to contact and shipped me a second replacement. I am sure the third one will look great. Thanks again.