Honestly at first I was so disappointed! But my back just needed time to adjust! My last mattress was killing me and I had high hopes when switching to this mattress. At first I was not impressed but after my back adjusted I have no back pain and that’s saying a lot because for the last 3 years my back has been killing me. I’m very happy now!! 
This bed is not plush... but not too firm. It’s the right amount of support.