I ordered the cream colored chair and it is beautiful.  Assembly is easy - basically sticking the chair into the feet and adding wheels.  There was an ornamental piece at the bottom of the chair stem that came broken but is not needed for the chair. The chair height and recline are easy to adjust. I took one star off because the lower back cushion in the chair protrudes into the seat, is not adjustable, and doesn't fit my back well. I expect this cushion will soften with use and be just fine in the future.  The chair material is soft and the style works great in my office.  I would buy this item again.