Paid a fortune for this chair and am really disappointed as was hoping to treat myself to a decent chair while I study. The heating function is barely noticeable and only gets as warm as if someone had been sitting in your chair for a while. The massage function can't really be described as 'pin point' as it is only different vibration settings and now, after only a few months, the hydraulics seem to have gone and I keep feeling myself drop a little lower at intervals until I am reaching up to my desk. Really disappointed.