The couch arrived on time between 11 AM and 3 PM window. I received a call 10 minutes before they arrived. And it took about 10 minutes for the installation. All boxing and protective packaging was removed after installation. I am so in love with this couch it is fitting for a plus size girl like myself! We plan to spend a lot of hours in the Queens circular corner binge watching my favorite shows on Netflix. I always have a great experience with Wayfair and today they did not disappoint!