First off this chair was originally advertised wrong. It said it came in a set of two. Read the other review. It does not come in a set of 2. I had to call customer service 3 times before they would even consider replacing the part. I was told that they would send my chair by 8/8/23. Yesterday I got an email stating they rectified this order by updating the site and that I could have a full refund for the chair or partial refund or return it. How inconvenient. I would have never bought a chair this expensive. Now I have to find a box big enough to mail back since I don’t get a replacement chair for the money I bought it for. This business should be called unfair. Never doing business with them again.