My experience was ok... Mine came with a 1 inch rip in the side of the chasie where it can't be covered so not exactly thrilled about that and the reason for the 4 stars but not about to send it back to wait 3 more months to get a new one. I don't think it was the shipping companies fault because it comes wrapped in plastic and is honestly pretty well packaged. I just think it came from the factory this way. Which i understand everyone is behind because of covid and they are working as fast as they can and doing the best they can. I just wish quality control was a little better. Also it is a firm couch but I don't mind. But hoping it will break in and be a little softer in time. But honestly my family does love this sofa and I would purchase it again. It is very oversized and perfect for watching movies.