My husband and I were very pleased with the quality of our sofa. The leather is beautiful and very comfortable. The sofa arrived in a timely fashion and the gentlemen were very careful unpacking it. We had a few very minor challenges and the Wayfair.com customer service was excellent. Everything was taken care immediately. We couldn't be happier with the sofa and the outstanding service that we received. Will definitely recommend Wayfair.com to others.