This was my first order with Wayfair, and I have nothing but wonderful things to say. First, I was quickly directed to a customer service representative when I called (with minimal selections). She was very friendly, efficient, and informative. Second, my order arrived on time and was not damaged. Third, this chair is absolutely fantastic. It was an absolute breeze to assemble (~ 10 minutes). My early impression (day 1) is that the chair is extremely comfortable and well built.