Product is false advertising!!!! Totally unsatisfactory. Tried telling customer service the product isn’t AS pictured on their website - but they offered a pathetic 15$ credit only. THEIR pictures DO NoT show this cross piece at all, with a millions stupid stickers to hide the screw wholes. Changes the whole look!!!! They cleverly hide the UGLY portion of this product. Shame on their advertising tactics. Shame on me for not knowing their worthless “open box” return policy