I was very worried about ordering this bed on-line, but it was the only one I really liked. (I looked for 2 years before deciding)  I tracked it the whole way here.... Came from California to Georgia in a shorter time frame than they originally said.  I got an e-mail saying the Delivery guy would be calling me the next day for delivery. (which included his cell number)  There was a 4 hour window of when he would be coming.  He called me when he was 2 hours away and then again when he was 5 minutes away. Boxes were perfect and everything good and wrapped up! Super nice guy!  Super nice bed! I'm well pleased with my purchase!