I ordered 2 of these stools and both boxes had the entire hardware contents open and completely scattered throughout the shipping box. What a nightmare trying to sort and count bolts, flat, and lock washers. One box had more washers than necessary and the other one was short...good thing the first one was long on parts. It appeared whomever packaged the stools just took the hardware and threw in a hand full of assorted items. The hardware packaging on both chairs had been opened and a feeble attempt to re-package with a stapler was made. There are also numerous scratches that will have to be touched up before use. I don't think I will order from Wayfair again if this is what you can expect.