I loved my new bed but found a small tear on the top of the headboard.  Spoke to Wayfair support and was directed to the manufacturer, and was told the part was out of stock and they could not replace it but offered me a partial refund through Wayfair.  Wayfair processed the refund quickly but I had to call to get it- otherwise all I was getting was the same email over and over with the original message. I rated a 4 because of the tear in the headboard, otherwise it would have been a 5.