My bed was almost a week late arriving. Customer service was useless in giving me any time frame of when it would arrive. When it finally arrived, it was missing a ton of parts - basically an entire package because it was supposed to arrive in two packages. My account said both packages had arrived when they clealry didn't. I talked to customer service again. Completely useless. Also, the materials that did arrive were somewhat damaged. There were dings and the metal bars were warped in a few places. I had to hammer them back in shape. They said the second package was lost, and it would be about ANOTHER week or more before I would PROBABLY receive it. Terrible business practice. They didn't even offer any type of discount or free construction for their awful shipping practices. I will never be using Wayfar again. I understand accidents happen, and packages get delayed and lost. But their abysmal response to the ridiculous delay of two full weeks and lost package will lose my business.