this was my first experience with Wayfair and it was good. I was nervous about ordering this open box item but it arrived extremely well packaged and I can't find a scrape on it. Drawers close a little funny--you have to give an extra push at the end---maybe that is why it was returned but not a problem for me. Chest is masculine looking and has plank-style top, not smooth, which is pretty but I don't think it was mentioned in description. Overall worth the open box price