The bed was delivered with pieces missing! I called them on 1110 to let them know. They very unapologetically let me know that the soonest the parts would be there is 1120! I spent hours on the phone asking multiple managers to please have it rush delivered so I could have this before I had to go out of town. And none of them would even try to get anything other than the standard delivery from the warehouse. They never even offered a discount or anything to apologize. They didn’t care. Needless to say, I cancelled the whole order and returned the pieces we did have. I can tell that Wayfair frequently experiences things like this because they were not surprised and they offered nothing to help. I am deleting the app and won’t ever spend my money with them!