I ordered three of these bar stools. Delivered earlier than expected. There was a ding on the back of one of the stools. I got on the phone with Wayfair immediately. I am extremely happy and satisfied with the friendly, rapid and professional manner in which this issue was remedied. I have ordered a few things in the past from Wayfair and have been very satisfied. I had never ordered furniture before. I would not hesitate to order more furniture in the future. Now, as for the stools......very well made solid stools. Be aware thou that these stools have a very "industrial" look. You can see in my pics where they have been welded at the seams. I really like that so it doesn't bother me at all. Very pleased.