I gave this item a 5 because it is exactly what we needed and was as expected.  However it was a bit difficult to put together.  That is part our fault.  I have a left brained husband who pulled out all of his power tools, his air compressor, his hydrolic screwdrivers and whatever.  We spent two hours, drinking wine, arguing about what screw goes where and laughing.  In the end, he used the the throw-away Allen wrench that was included to put the hall tree together.  It took longer to put all the power tools away than to put the hall tree together, but it's done and we love it.  I am sure it will serve us well for many years. If you purchase this item, buy a bottle of wine before putting it together. It makes the process much more fun.