The color of the shelves do not match with the pictures or description given on the website. Customer service stated that I received the correct shelf even though the instructions in the box were labeled “Alice Bookshelf”, not “Phaneuf”. On top of that, I was told that I would have to pay a $15 mailing return fee, which I can pay, but I don’t think I should have to given everything I have stated here. I EVEN called customer service to VERFIY the wood color. Unhappy.