After reading some of the low scoring reviews, I was pleasantly surprised by several things:
1. The bed arrived exactly when it was expected.
2. All parts were included and the bed pieces were in perfect condition (very well packed)
3. The bed looks to be solid wood although it is a soft wood so don’t over-tighten when screwing in the screws. 
4. The design and build is very solid and well thought out - carefully review and follow the instructions.
5. The finished bed frame is really nice and very solid. 
6. Only issue ( but not a problem) is that some of the screws, fasteners were mislabeled. Again, review all parts and think through the assembly process before starting. 
6. Overall, no complaints on service or product.