We ordered two 56” Osaka’s fans! One of the fans did not work with the remote. We phoned Honeywell and they are sending a new remote! We also reported the situation to Wayfair by phone! The fans are beautiful and we love them! We just need a remote that works! The installation was done by an electrician. These fans are both in a great room! Disappointed that the remote would not operate one of the fans! The other fan works great! The gunmetal color is fabulous! Hopefully this gets resolved!