Customer service save! The first rug I received seemed to be bound too tight, it would never lay flat at the edges even after several months of frequent vacuuming and trying to weight it down to flatten out. I reached out to customer service after I finally had enough of tripping on the wavy edges and they were fantastic. They sent a replacement rug that was in perfect condition, lays flat and is exactly what I was looking for in my space. It's been a few months since I received the replacement and it has held up well and cleans easily.