Less than 5 minutes after ordering the order was cancelled for another rug and was pending per the website.  A few days later 10 minutes prior to delivery of (two) rugs a note came stating unable to cancel order???  The preferred rug appeared to be a return as it had permanent wrinkles and damage to one end. The packaging was re-taped and sealed.  Please note photos where the fibers are missing small gaps approximately 3 ft by 10 inches.  I did like the other rug, however the quality is poor. Was willing to keep both unfortunately the damaged one that was not refunded may prevent me from using Wayfair again which is a shame.