These chairs are INCREDIBLE! They are not super plush but somehow they are super comfortable. The first one came in not perfect condition and Customer Service is just about one of the BEST ones out there. They rectified my order and took care of it quickly...and by quick I mean a couple days later I had a brand new chair. I was able to recycle the old one or try and fix it. It now sits were you can’t see the back in a guest room and my 2 beautiful ones are front and center in my living room. Great products, great service, great company.