1 star for customer service. They sent me the wrong color chair to begin with, took several days communicating back and forth between the vendor and Wayfair, then I had to go through the hassle of taking a big box to the Fed Ex office to send back. It has been 2 weeks and I have yet to receive a refund. Tried to contact customer service via chat and half way through the agent tells me there is an emergency and they have to evacuate the building and for me to contact them at another time! OMG, I'm never buying from Wayfair again!