Firm but comfy. I love the nail head trim. I think I must have been blind the day I posted the first part of this feedback. The color I got is NOT red. My color choice was beige which I'm very happy with. The seat and back are a bit stiff, but I like that because I've had too many chairs that start out like old shoes and breakdown way too fast. I had my niece put the legs on originally and they just didn't look right. come to find out she had the 2 back legs swapped and one was turned incorrectly.  I had to make the changes myself and realized I could have done all 4 by myself, without any trouble.