The toaster oven is very attractive and heats well.  It was listed as a 4 slice toaster but will only hold 2 normal sandwich-sized bread slices. The crumb tray is the bottom of the oven.  It opens by lifting up the oven.  The crumb tray is not detachable for easy cleaning.  The oven isn't really big enough or insulated well enough for any serious baking like a casserole. So it is puzzling that the timer goes up to 60 min with no good resolution for times under 10 min.   The 4 star rating is because it makes good toast and looks really nice on the counter (compared to our previous ugly stainless steel one).