1st guy came and installed my 19.8 LB mirror of center because he said it had to be on studs because of the weight which I researched after he left and found out that that  was not true.  I scheduled a second  appt. to hang my mirror correctly.  The 2nd guy canceled via phone less than an hours before he was supposed to arrive. Finally the 3rd guy did it right. Handy installation said they were going to refund the installation charges but that did not happen until I noticed over a month later that it had not been refunded.  I called one of Wayfair's reps and she was wonderful and took care of the credit.  Would not use Handy installation again.  Seem to be a rag tag bunch of wanna be handymen who missed the mark.