I ordered this item in October so I planned on putting it together this weekend (Dec 1).  The base was bent and could not be used.  When I contacted Wayfair they refused to replace the bent piece.  I was not looking for a refund or whole replacement, just the bent piece.  Since it is a Christmas piece, one would expect it would be opened near Christmas.  I was told it was too late to get a replacement piece. I was given a phone number to reach out to the manufacturer that was not working.  Wayfair was still unwilling to replace the piece when told the manufacturer number did not work.  There are plenty of places to shop.  I would recommend finding one that is willing to stand behind their products.