It was delivered by FedEx and the box was damaged and open and missing the pin to hold the hands on the clock. It's difficult to know who to contact with the paperwork that's included. My first contact (the supplier - DesignArt) told me to contact Wayfair, even though the paperwork included with the delivery specifically says to contact DesignArt in case of damages or returns. Wayfair customer service promised a response within 2 business days and that was 5 business days ago. And guess who is supposed to respond? DesignArt. Fortunately for me, when I was vacumming, I found that missing pin (a screw-on cap) to attach the hands. Otherwise, it would be unusable. Also fortunately, the clock works. I love the clock and the clock itself is 5 stars. I don't love the run-around when I had a problem so that's why it's getting a 3 star review. The packaging was inadequate and the customer service, while friendly, has been unhelpful.