I actually LOVE this birdcage BUT mine came smashed slightly on one side of it. The box was NOT damaged at all--so I think it's just how it was made.   I tried to pull out the smashed side--but it's too hard to move it with your hands.  My husband will try to push it out with a hard object next-- I threw away all the packaging so I can't mail it back-- I didn't notice it till I threw away everything-- until I was sitting across the room for it.  If yours does not come smashed a bit-- LOL I think you will love it !  Wish it was taller.. but it's still cute. Added at a later date-- I called customer service and they are sending a replacement cage since my was bent !!  Very happy about that !