Like other reviewers, the water column indicator housing plastic trim on model SK500XL Soft Top Pure has broken many times and has been successfully reglued. This last time however, the switch also broke away from the housing and no longer functions. It appears to be a design or materials issue with this model since the water column indicator has been moved from the back to the side on the newer models. That said, the kettle has served us well for about 5 years but I may look to other options for my next kettle.