I had two recliners delivered today. We ordered grey. One recliner came the wrong color. I must say that customer service is absolutely amazing. They will be sending me another one without any problem. The delivery guys were super nice and very helpful. 
I am very pleased with the actual recliner. I have always had leather so this time I wanted to try material. I’m so glad I did. I put the recliners in a small bedroom that we use as a den in a condo. I’m 5’3’’  and I have no problem rocking or swivel. I love the fact that it’s electric. It also has USB, which I love. Overall, so far so good. The price is right too. Just like anything, if you take care of it, it will last.