The first rocker delivered was cracked in two places and the cushion was missing.  The chair may have been damaged due to the missing cushion - perhaps the cushion adds some padding to the very thin box used to ship.  I phoned customer service, sent my photos, and explained the problem.  A very helpful customer service person helped arrange a replacement and instructed me to donate the damaged item to a charity, not to ship it back.  The replacement was delivered without damage.  I read some reviews that said the cushion is very thin and it IS.  Since this is a chair made or wood, not poly wicker, you cannot sit on it too long. It is a good side chair for the money but I think I will need to look for a thicker cushion.