I needed to reschedule for an earlier installation date and they were very accomodating. Cesar was very helpful, polite and puntual. It was pouring down rain all day and he also was quick to help me move some empty boxes that I couldn't due to back issues.  He suggested to bolt the headboard more securely, so it would be flush with the wall which I loved.  He was not able to finish the work, as he needed a part but explained how to reach him and that he would come back to finish.