I was hesitant to purchase the product at first because it is really inexpensive (as compared to other mounts I came across in my search.) However, when I received and hung the SmartMount and my new flat screen television, I was very relieved.  The SmartMount is an extremely well-made and durable piece of equipment. It is every bit as advertised and more. I was in a large national home improvement store recently and a woman asked if I could recommend a flat screen TV mount from the shelf.  I suggested she forget the very expensive mounts on the shelf and go to your site and she'll find a better, less expensive mount there. She did and although I haven't met her again, I'm sure she's glad she did.  I plan on purchasing another flat screen television soon and I will again come to your store for another one. A great product I'm very happy with.