Delivery delayed twice, when received, the box looked fine but appeared to have been opened at some time and re-taped. I took it out of the box today to find the vents were inside the hood, loose, and had dented the outside surface from the inside. being at a point in our reno, all but one would be 'covered' by the cabinets. I proceeded to install it despite the damage only to find it did not operate at all, no lights no fan, only the clock and constant beeping. I suspect this is a returned item. Lastly, the same model is now $100 less than what I paid. Just nothing good to say about this item, or what I was shipped. Once I find contact info on the vendor, I will call, It will be 'interesting' to listen to what they have to say. Totally PO'd at this point!!