The bed arrived when we were told it would arrive. I started to put it together on the following Saturday. I had put together the frame of the bed when I found that he last bolt would not fit. I contacted yourselves about this and because it was the end of this line of beds it took over a month for a replacement side to arrive. Once that arrived I was able to put the frame back together and we are now enjoying our new bed. The time it took to sort out the problem was disappointing.