The chair is awesome, it was purchased as a gift for my wifes Birthday. Shipping took a little longer than I expected 1 of the boxes I had to wait and extra week for. So that was a little frustrating but when I finally received everything I was ready to assemble the chair. The instructions could be a little better also having the shoulder portions of the chair could be labeled leftright. The only real issue I had was one of the air tubes on one of the armrests fell inside the armrest during shipping. Thankfully I was able to fish it out but it did take some time and a little frustrating. I hope this helps with future shipping issues. Other then that my wife and I got to relax and both take a turn in the chair and both of us loved it.