The guy arrived way early and called multiple times. I did not call back until the SCHEDULED TIME. You don't know what people have going on and it creates unnecessary stress. He put it together the wrong way (wine rack backward) and I can't fix it because 1 of the 4 nails is too small for an allen wrench. The other 3 came out just fine with an allen wrench so I don't know where he found this particular nail or how he screwed it in!