The product looks like what the pictures present.  They are quite comfy,  assembly is a breeze.  No tool required.  Back slides on, and legs spin on.  Really easy.  Everything included came in 2 boxes.  One box per chair.  No complaints on the chair or the buying process with the website.  However, shipping was another thing.  From the date I ordered to the original ship date was supposed to be only 4 days (via FedEx).  They did not show up that day.  FedEx rarely updating the tracking data only well after the end of the day.  We often sat wondering. I took off work twice to be present for delivery.  No shows both times.  Finally a week later than the original ship date - they arrived.  I called Wayfair and FedEx multiple times.  No call back from Wayfair and Good luck getting a human at FedEx.  I was disappointed in their shipping service.  Nice product, but once the orders in… Wayfair goes silent and you’re either on your own or… just sit back and wait longer.