This is a 5-star product, hands down. It took some reading and learning how to use the machine, as I have never used an espresso machine or a frother before. The cups in my photos were not included with the machine, but they worked perefectly for this! All the parts are quality and it looks beautiful on my counter top. I made the most delicious caramel macchiato using decaf espresso. This machine makes me look like I know what I'm doing. Once I got the hang of it it was easy to put together and take apart to clean. I feel like never have to go to a cafe again now that I have this!