The faucet arrived in a well packed box, while the deck plate came by itself. The neck plate immediately stained and narrows at the end, so it does not fully cover the old deck plate. We have had the faucet less than two weeks and the deck plate looks ten years old. Seriously, that bad. Needless to say, we will need to purchase a different deck plate. Love the faucet, hate the deck plate. I hope Vigo rethinks the deck plates they are using.