I believe this item was used not brand new, scratches on top of microwave dents, in order to get a replacement new I would have to pay a large fee for shipping which is not fair to the consumer, other reasons not new, no peel offs on the front of the microwave panel buttons really yawl, I am a very good customer to Wayfair and place orders frequently am truly dissatisfied with something that is supposed to be brand new that you pay for with your hard earned money!!