I really like the quality and color of this china.  I ordered the 16 piece set and the 12 piece set as I really did not need 8 cups.  The china was carefully packed and no chips or damage of any kind.  Unfortunately, the 16 piece set was packed with 3 dinner plates and 5 salad plates.  Customer service was easy to reach by e-mail and responded promptly when I reported the error and said they would send a plate replacement.  Within a few days I received a full 16 piece set replacement by Fed-ex and thought they had made a mistake.  It was easy to reach a person to talk to by phone and they explained that they could not just replace 1 plate so had to send a complete set.  That is  five star and beyond customer service!!!