The absolute happiness this machine has brought me! I love hot coffee but love iced coffee more. Making iced at home just wasn’t the same until this baby came along! My favorite feature is the QuickChill Technology. It flash-chills your coffee after brewing, rapidly cooling it so it comes out truly cold into your cup with minimal ice melt and rich flavor. Plus you can use any type of k cup pod for both hot and cold drinks. It’s also got that 70oz removable water reservoir located in the front. Making it nice and easy to fill and monitor your water levels (plus it just looks pretty). It also has some other neat features like MultiStream Technology, Strong Brew and multiple cup sizes to choose from. My only disappointment is that the “universal” reusable my k cup is not compatible with this machine (verified with Keurig).