sorry there wasn't a lower rating than one star - ordered 2 matching recliners - one was fine but the second one was missing wiring for the vibrators and built in heating pad in the back. Reached out to customer service - their response was for me to donate the defective chair and they would send me a replacement - same defect arrived with the replacement - contacted customer service again - asked specifically that they request the supplier to check that if they shipped another unit to please verify it was functional (pictures of the issue were sent twice) - ordered 2 matching chairs - received 4 now but only one works - will now donate all 4 for a tax write off and purchase matching recliners elsewhere - if you need furniture - I would highly recommend going somewhere else - I'm out close to $1000.00