The bed looks great on the site, but it is poorly packaged and had lots of cracked and damaged pieces.  The paint job was poorly done as it looks like they missed a bunch spots and painted over a lot of debri  on the wood.  Customer service was great and shipped me the new pieces that were damaged and the replacement pieces that came were better, but still had some damages.  If the bed was packaged better they would have a significant less amount of damaged product. Overall I gave 3 stars because of the way the product looks but 5 stars for customer service for handling everything very professionally.