This was the first time I ordered "on line" . I was greatly pleased with how smoothly things went. The stated price was almost half of store bought! And, the oil rubbed bronze Kohlar taps are beautiful. I only hade one problem,I had ordered two sets and only one arrived .I contacted Wayfair and they sent me out another set promptly.I have not used them yet as we are in the middle of a renovation, but am growing in excitement in anticipation of seeing them installed . Thank you